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          Find a Location

          The Gutter Boys has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforThe Gutter Boys

            Gutter Contractor
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            4.73/5stars

            Average of 94 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/11/2011

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            GUTTER SERVICES
            Gutter Guards
            Gutter Installation
            Gutter Cleaning
            Soffit and Fascia Installation
            Gutter Repair
            Commercial Gutter Services

            Business Details

            This is a multi-location business.

            Find a Location

            The Gutter Boys has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              6/15/2011
              Years in Business:
              15
              Business Started:
              5/1/2008
              Business Incorporated:
              5/1/2008
              Accredited Since:
              10/11/2011
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              7:00 AM - 7:00 PM
              T:
              7:00 AM - 7:00 PM
              W:
              7:00 AM - 7:00 PM
              Th:
              7:00 AM - 7:00 PM
              F:
              7:00 AM - 7:00 PM
              Sa:
              7:00 AM - 7:00 PM
              Su:
              Closed
              Business Management
              • Mr. Anthony Alberino, Co-Owner
              • Mr. Ken Wilson, Owner
              Contact Information

              Principal

              • Mr. Anthony Alberino, Co-Owner
              • Mr. Ken Wilson, Owner

              Customer Contact

              • Mr. Ken Wilson, Owner
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/12/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I had contracted The Gutter Boys to install new gutters, facia wood, facia wrap for my entire home. They were also supposed to repair/replace any damaged soffit boards & extend or trim rafter tails if needed. They were supposed to start the job on 6/14/23, they cancelled & rescheduled for the next day, 6/15/23 & were a no call no show. They showed up on 6/16/23 and worked for ~6 hours & left the job with our old gutters & 3/4 of the homes fascia wood off leaving our attic exposed to the elements & the possibility of wildlife to enter our home for the entire weekend. It shouldn’t have ever been left that way. Over the weekend I noticed that fascia wood was not repaired & had contacted the company. Their response was that Joey said that he wasn’t capable of doing so, even though they advertise this is a job that they preform & it was discussed with the sales rep upon agreement/written into my contact. I also mentioned that many of the new gutters had dark scuff marks on them & you could see light coming from into between them & the fascia. They returned on 6/19/23, worked all day & said that the job was complete. We noticed even more issues, called and crews were sent out 6 other times to fix all the problems. There were many imperfections such as little pieces cut and stuck in place (that actually blew off on a windy day) to hide bad workmanship. Customer service rep, John was sent out to fix problems. He told me multiple times that the whole job should be redone. The last time they were scheduled to come out was on 8/8/23 & they were once again a no call no show. This company has ignored my calls, complaints & has refused to fix these issues. I have attempted to contact numerous times since & no one contacts me back. Due to this I had to contract someone else to fix the work so that the project was completed. They continue to send bills for the remainder balance due of $3,500 when they never showed up to finish the job like they told me they would.
              Read More

              Customer Reviews

              94 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rose D

              5 stars

              03/10/2024

              Excellent, professional service. Arrive when scheduled, great communication, experienced and knowledgeable techs. No heavy sales pitches. Honest and fair pricing. This is my second experience with Gutter Boys, and will use them again when needed.

              The Gutter Boys Response

              03/11/2024

              Thanks so much, ****!

              Local BBB

              BBB Serving Greater Cleveland

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