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A BBB Accredited Business since
BBB has determined that Laptop Battery Express meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Laptop Battery Express include:
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Fred DuBois, President
Batteries - Storage-Retail Internet Shopping
Alternate Business NamesDigital Day, Inc.
38788 Arbor Ct. Ste. 150
Grafton, OH 44044 (440) 458-6547 (866) 611-3441 Directions
P.O. Box 103
Grafton, OH 44044
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Additional Phone Numbers
- (440) 458-6547(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: LAPTOP BATTERY EXPRESS Subject: Battery QueryComment: These batteries are for work laptops that my employer doesnt reimburse me for maintenance on. When shopping online, the website and the price looked most appealing, and site was easy to navigate through. I found the batteries you recommended for my laptops in a reasonable amount of time. When I installed the 1st battery, in the Inspiron 1545, the battery showed 5% power and shut the computer down. In an attempt to recharge it, I plugged in the power adapter that came with the machine (a new purchase from Dell in 2010). The reading then said plugged in, not charging and stayed on 5%. I shut everything down, according to the instructions that came with the battery, and let it charge over night. The next morning, unplugged charger and turned computer on ... 4%. Your instructions state if the battery gets to 3%, battery is lost forever. Reinstalled original battery and it charged fine. Tried calling for tech support 6 or 7 times Thursday, then same on Friday sent an email request and then texted you on phone number that you called me about shipping info. Calls always end up sending me to voicemail after a minute of music.Now that Ive not had any response and theres no reconciliation for this matter, I want an RMA with Full Refund (less shipping). Ill be returning both batteries. (1st Message sent 9-2-13 ...next message sent 9-13-13) This is my second attempt to get an RMA ... this is a forwarded email of the 1st attempt. I have contacted my credit card company, in an attempt to get a response from your company, to dispute the charge from you. Ignoring my request(s) only aggravates the situation ... Every time I get a survey about my experience with laptopbatteryexpress.com - I tell the truth ...Worst customer service, wont answer the phone, wont answer the emails, buyers beware ... next step (I guess) is the BBB. Call xxx xxx-xxxx and leave a message - when would be a good time to call and get tech support.
Desired Settlement: I want an RMA for the battery sent for the Inspiron 1545 - Dell has proprietary settings in this laptop that will not allow a 3rd party battery to be used. This business owner knows this fact and sells these "replacement" batteries anyway. They also know how the credit card system works and lays low for the 45 day dispute process. 60 day return warranty is about to expire so they send rebuttal to your cc company and the charge reappears. $74.90 refund and I'll pay return shipping.
Business Response: A refund was issued to Mr ***** on 12-2-13.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: I ordered a laptop battery on 5/15/2013 in the amount of $81.90. They charged my credit card and did not ship a battery. As of today, 5/23/2013, their website indicated that they still have not shipped a battery. I called their customer service number but they do not answer. I left a voice message to call me. No one called. I sent them an email asking to cancel the order and credit my credit card. I have not received a reply.I received my credit card statement and the charge is on the statement. I will not pay for the battery.
Desired Settlement: they should cancel the order and issue a credit in the amount of $81.90 to my credit card.
I apologize for the delay in your order.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|7/26/2011||Problems with Product/Service|