BBB Accredited Business Profile



(216) 813-5850


88 years in business
P.O. Box 89446
Cleveland , OH 44101
Fax Numbers
  • (216) 357-6248
  • (216) 813-1684
Additional Phone Numbers
  • (216) 737-6857
  • (216) 813-5850
  • (800) 539-7003
  • (800) 625-3256
  • (800) 539-2968
  • (216) 689-3000
  • (800) 452-8772
  • (800) 982-1102
  • (866) 325-9677
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 01/01/1933
Business Started: 01/01/1929
Business Started Locally: 01/01/1994
Business Incorporated: 12/31/1958 in OH
Type of Entity
Business Management
  • Client Relations Department
  • Ms. Kathy McCrone, Executive Client Relations
  • Ms. Beth E. Mooney, CEO
  • Ms. Jeanette Piatek, Executive Client Relations
  • Mr. Louis Sedia, Senior Team Leader, Executive Client Relations
  • Mr. Thomas C. Stevens, Vice Chairman and CAO

Business Category
  • Banks
  • Credit Cards & Plans
  • Investment Advisory Service

Alternate Business Names
  • Ameritrust
  • Ameritrust Co.
  • Ameritrust Company N.A.
  • Investment Management & Trust Services
  • K M I Mortgage
  • Key Direct
  • Key Equipment Finance
  • Key Home Equity Services
  • Key Home Improvement Services
  • Key Recovery
  • Key Services Corp
  • KeyBank Home Equity Services
  • KeyBank National Association
  • KeyCorp
  • Merchant Services
  • Society Mortgage
  • Key Investment Services

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business


BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Superintendent of Banks
77 S High St
Columbus OH 43266-0549
Phone Number: (614) 466-2932

Federal Reserve Bank of Cleveland
P.O. Box 6387
Cleveland OH 44101
Phone Number: (216) 579-2000
Fax Number: (216) 579-2932




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