Business ProfileforRiley's Pools & Spas, Inc.

Riley's installed an new liner in our pool in 2020. Once installed, part of the liner came loose, they came out and put it back in. In 2021 the same thing happened. This year the same thing happened we called and they put it back in. Soon thereafter the lining came out again. I called and the lady who answered the phone said **** was on the phone and he would call right back. In the mean time I receive an invoice for $130 for them putting the liner back in. **** never returned my call. I called the next day and left a message telling them the liner was out and I was not paying the bill. No return call. I call the next day and leave a message, no return call. The next day I call **** on his cell phone and ask if he need management help in his office since no one seems to be capable of returning calls. He's calls back and is irate. He is yelling and screaming at me about insulting his management skills and calling so many times. I was shocked. No one has ever talked to me that way except maybe my parents. My husband then called and **** was calmer and said he had a bad day. **** promised he would personally come out and put the liner back in. I called yesterday because our chlorinator is leaking and when I ask if they can fix if **** answers he would have to talk to ****. I then asked if we could set up a time to close the pool and he said he would have to talk to ****. I then asked if this was about the spat **** and I had and **** answers he would have to talk to ****. This is no way to do business. If somehow my calls offended **** and ****, it was not my intent. I just wanted the liner fixed.