Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Sonshine Products has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Sonshine Products

              1228 Castle Dr Mason, OH 45040-9433

              BBB Accredited Business
            • Sonshine Products

              2996 I Henkle Drive(former) Lebanon, OH 45036

              BBB Accredited Business

            Business ProfileforSonshine Products

            Hot Tub Parts
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.8/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            16 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/9/2002

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Sonshine Products in Mason, Ohio offers custom made covers for spas, hot tubs and billiard tables.

            Business Details

            This is a multi-location business.

            Find a Location

            Sonshine Products has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Sonshine Products

                1228 Castle Dr Mason, OH 45040-9433

                BBB Accredited Business
              • Sonshine Products

                2996 I Henkle Drive(former) Lebanon, OH 45036

                BBB Accredited Business
              BBB File Opened:
              1/4/1999
              Years in Business:
              41
              Business Started:
              1/1/1983
              Accredited Since:
              12/9/2002
              Type of Entity:
              Corporation
              Alternate Business Name
              • Independent Industries, Inc.
              Business Management
              • Mr. Jason Fancett, Vice President
              • Mrs. Donna Brignolo, President
              Contact Information

              Principal

              • Mrs. Donna Brignolo, President

              Customer Contact

              • Mr. Jason Fancett, Vice President
              Additional Contact Information

              Fax Numbers

              • (513) 486-6961
                Other Fax

              Phone Numbers

              Customer Complaints

              16 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/08/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              We ordered a hot tub cover from this business because we had bought one 7 years earlier and it was so well made. We ordered in January and it took the full 20+ weeks it said. When we received it we noticed that everything was made as the other except this time there was only one handle on each side and that instead of it being made out of the same material as cover there was only one handle and it was cheap canvas type strap (see picture). It has not even been 3 months since we received the hot tub and it has only been used a few time (texas summer....) and the strap has already broken. No one at the company ever answers the phone nor returns calls so I filled out a support email. That was returned quickly stating that handles aren't under warranty and basically they won't do anything about it. Now we have a useless lid/hot tub as it is very difficult to lift off the hot tub with no working handle. We'd be happy if they would just sent new outer covering for it. I looked at my older order and we ordered everything the same. I guess the quality of their work has just gone down the dump and their customer service is non existent. Products should last longer than you waited for them to be made!!!!
              Read More

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              B. G.

              04/19/2023

              Don't buy from this company. They will take your $500+ item and just leave it in your yard. They don't deliver to your porch no matter how big your porch is. Their customer service has a lot to be desired as well when you contact them.

              Sonshine Products Response

              04/21/2023

              The spa cover was left leaning against the side of Mr. ******* garage, not left laying in his yard. It appears that the cover fell over at some point. We sent our driver's delivery picture and attempted to contact Mr. ***** to discuss his concern. He has not responded.

              Customer Response

              04/21/2023

              Clearly the business is as good with its records as it is with deliveries. I spoke to ***** in customer support on 4/19. ***** told me it was my "prerogative" to post my experience online. ***** also informed me it was my "prerogative" to not order from the company again. When I order a $500+ product I expect it to be put in a place where it shouldn't fall over. It was put against the corner of my house standing up tall. Would you have delivered a TV in the same fashion? I'm just leaving my experience for others to determine if they would like their $500 thrown on the ground.

              Local BBB

              BBB Cincinnati

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.