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          SchoolOutfitters.com has 1 locations, listed below.

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            Business ProfileforSchoolOutfitters.com

            School Furniture
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/26/2000

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            School Outfitters in Cincinnati, Ohio offers school furniture and equipment.

            Business Details

            BBB File Opened:
            6/12/2000
            Years in Business:
            25
            Business Started:
            4/1/1998
            Business Incorporated:
            3/30/2005
            Accredited Since:
            7/26/2000
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • School Outfitters
            Related Businesses
            Business Management
            • Mr. Tom Brennan, President
            • Ms. Betsy Neyer, C.O.O.
            Contact Information

            Principal

            • Mr. Tom Brennan, President
            Additional Contact Information

            Fax Numbers

            • (800) 494-1036
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/05/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Below are the details outlining a significant issue with shipping and advertised lead times for product arrival associated with School Outfitters. At the time of ordering, School Outfitters stated on their website that tables would ship 62 days after ordering which led us to believer our tables should arrive in July. We are almost 6 months in post order and still have shifting promises about when items will ship. I would strongly urge any other school considering a similar purchase to closely review other options or set up a formal agreement with School Outfitters guaranteeing delivery times. April 29, 2022 quote obtained May 6, 2022 PO sent July 2022 estimated arrival We then received emails indicating that our order would ship on 9/26 which got moved to 10/4 which was then moved to 10/26. The pattern is that the company keeps the customer hopeful with rotating guesses on when items will ship from the end of the month, to the start of the next month, to the end of the month. Our order, $67,000+, that should have arrived July 2022 is now estimated at the end of October which we fully expect to receive a form email around that time indicating an early November estimate. There are significant areas of improvement for School Outfitters and we have been offered no customer service options or help except being told to wait. At this point, we believe the 62 lead day that was published was false advertising so that schools would feel confident their orders would arrive prior to the start of the new school year.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jessica E

            09/30/2022

            I ordered 4 sets of headphones on 09/03/2022. They promptly processed my payment. Then I waited. And waited. I inquired on 09/14/2022 and was told my new ship date was 09/22/22. That date came and went. I inquired again on 09/29/22 only to get an email this am saying that my 1 (single????) headphone would ship on 10/28/22. I understand that there are covid related delays. I want to know why no one thought to send an email that the order would not be fulfilled for 60 days. If you do not have a product and have no idea when you are getting it back in why is it available on their website? Why did I have to chase after customer service to find this out? I have asked for the order to be refunded. I will be placing the order elsewhere and will never order from them again. Customer service and communications matter.

            SchoolOutfitters.com Response

            10/04/2022

            While supply chain issues caused and impacted the lead time of the headphones it is our process to proactively provide updates on orders that are delayed. In checking into this order that process did not work as expected and we are reviewing the cause to prevent it happening in the future. We have cancelled this order per the customer request and refunded them in full.

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            BBB Cincinnati

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