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Find a Location

Subway has 1 locations, listed below.

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    • Subway

      6548 Glenway Avenue Cincinnati, OH 45211

    Business ProfileforSubway

    Restaurants

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6548 Glenway Avenue, Cincinnati, OH 45211
    BBB File Opened:
    7/28/2008

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/09/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Subway advertised a Buy one footlong get one footlong free when using the code ****** and ordering with the mobile app or online. The article stated that this applied to ALL Subway stores unlike the past where certain locations could choose not to participate as they were franchisee operated stores BUT again the article stated that ALL stores were now instructed to offer the BOGO starting in January 2024. I placed the order through the App and when the total appeared i entered the ****** code and the app showed the discount of the free footlong, the lesser price one which is fine, gave me the total and i paid by credit card and got the approval amd order #. I then took time out of my lunch hour to drive to the ******* ****** to pick it up which entailed my time and gas cost to get there ONLY to be told my order had been cancelled (they didnt call and let me know even though they had my number) and that they didnt have to honor that promotion since they were a franchise WHICH IS INCORRECT, he then, with a rude tone, told me he had cancelled 30 orders placed that day using the promo code and acted proud about having done so. I want want my buy one get one free order like i placed it as i did nothing wrong. The manager of the store again refused to honor Subways promotion when i asked again on my way out and said I'd have to pay for it in front of several customers waiting in line. I had used the same promo at that same store in 2023 with no problem. They have to learn to honor nationwide promos as Subway ADVERTISED....when the website accepted my order with the promo ITS WHAT SHOULD HAVE BEEN DELIVERED Thank You
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    Customer Reviews

    0 Customer Reviews

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