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Find a Location

Town & Country Apartments has 1 locations, listed below.

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    Business ProfileforTown & Country Apartments

    Rentals by Owner

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Town & Country Apartments in Erlanger, KY offers residential rental services.

    Business Details

    Location of This Business
    3213 North Talbot Avenue, Erlanger, KY 41018
    BBB File Opened:
    6/28/1994
    Years in Business:
    34
    Business Started:
    1/1/1990
    Business Incorporated:
    8/18/1994
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 70746 for this business, issued by Kentucky Real Estate Commission

    These agencies may include:

    Kentucky Real Estate Commission

    10200 Linn Station Road, Suite 201

    Louisville KY 40223

    (502) 429-7250

    Fax: (502) 4297246

    http://www.krec.ky.gov/

    Type of Entity:
    Limited Liability Company (LLC)
    Additional Contact Information

    Fax Numbers

    • (859) 342-8923
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/14/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    When I moved in there was mold/mildew that wasn’t cleaned under the sink but was admittedly painted over, mouse droppings in the cabinets that were disgusting and not cleaned or painted, the AC unit didn’t work, the tub constantly has leaked for months while we are responsible for water, the upstairs toilet constantly runs which is our water as well, the pilot light on the furnace keeps going out. Despite efforts to get repairs, none were taken serious. When explaining how I submitted a written request, I was given an answer that all routine repairs are to be phoned in or emailed. I expressed how this has been an ongoing issue for months with no repairs. Our AC hasn’t worked for weeks and it’s nearly summer. I’m the lease I had proven that what we needed was to be requested by a written notice. No reply other than excuses. On top of that, in the lease, several areas it states that the tenant will pay for the remainder of the lease if it’s broken. It also states that we would be responsible for the landlords attorney fees BOTH of which go against the Kentucky KRS. It’s as if they don’t know the law. Landlord/tenant rights and laws are completely ignored. I am now facing eviction for withholding rent for the AC when it is a legal right yet they are still proceeding. This place is not a good place to live. They rushed me when I was trying to read such lease before signing and she said she can’t show me the apartment unless I just sign it. I feel we were taking advantage of and view the lack of response and repair as harassment. I fear that the eviction is harassment and retaliation towards my non payment for major repairs.
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    Customer Reviews

    0 Customer Reviews

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