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          Holman Motors, Inc. has 1 locations, listed below.

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            Business ProfileforHolman Motors, Inc.

            RV Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/8/2013

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Holman Motors in Batavia, Ohio offers truck dealership and recreational vehicles.

            Business Details

            BBB File Opened:
            7/8/1987
            Years in Business:
            53
            Business Started:
            1/1/1971
            Business Incorporated:
            12/16/1977
            Accredited Since:
            5/8/2013
            Type of Entity:
            Corporation
            Business Management
            • Mr. Eric Holman, Owner
            • Mr. Luke M. Holman
            Contact Information

            Principal

            • Mr. Eric Holman, Owner
            • Mr. Luke M. Holman

            Customer Contact

            • Mr. Luke M. Holman
            Additional Contact Information

            Fax Numbers

            • (513) 752-8282
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/10/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Several months ago, my wife and I purchased a 19' **** travel trailer from Holman Motors. At the time, we were quite happy with the purchase, although we identified some repairs that needed to be made before we actually took delivery of the unit. When we did finally take delivery, we noticed that the repairs we identified to the sales associate still were not complete: The entry door still was not closing correctly, and a piece of glass that was in a cabinet above the bed was still cracked. Nonetheless, we had a camping trip lined up in the next week and didn't have time to leave the camper at the dealership for repairs. Some time after our trip, we brought the camper back for repairs (all covered under warranty). In addition to those two pre-existing issues, while we were camping (the one and only time we've had a chance to camp in it) we noticed at least three other issues: (1) When the water lines were pressurized (the water pump turned on), there was a leak underneath the camper, coming out from behind the plastic seal that covers the underbelly. (2) The plastic cover to the heater had broken or fallen off. (3) A dome light above the bed was cracked. Our camper has now been in service at Holman for going on two months, unusable, and as of this date, still is in service. After so much time and frustration, and so many missed opportunities, we now feel quite unhappy with this purchase, the apparent low quality of the unit, how long repairs have taken, and how many camping trips we've had to cancel or postpone because of these issues. Several of these issues should've been fixed before we took delivery of the camper, which speaks to the general lack of quality control when these campers are delivered (or lack of attention to detail by the sales or service associates). But overall, the quality of the unit, and our overall experience with service, has left us feeling extremely disappointed.
            Read More

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            P. B.

            02/20/2024

            BUYER BEWARE! They don't care about your safety!After going through posted reviews here, its obvious they aren't concerned about anything but glowing reviews since they never respond to any that aren't. Having said that I will make sure to get the attn of as many people as possible by also publishing this review on the BBB site and ****. I bought the camper around the first of Nov 2023. I waited this long to make sure I had everything covered on the problems.Before I could pick up my camper, they had to do a safety check and check working order of everything else. Don't think they have any idea what that actually involves and not even convinced they did it despite asking for a third day to do it, in the service managers words, "I want to check it over good without being rushed."When I went to pick it up, the propane regulator was leaking and reeked of propane. Since the tanks were empty when I looked at the camper, I wasn't able to check working order of anything. Once I got back home and started checking things, found the fridge not working on propane. Had to make another trip back there, (90 miles) which they did fix and informed me they performed a propane system pressure test which told me they hadn't done that before I picked it up the first time as they would have found the leaking regulator. The propane tanks were both outdated and needed recertified before filling. Obviously, the dealer wasn't concerned about this detail when their team filled them at the dealership. Last I knew there was a law keeping dealers from filling outdated tanks.Bad relief valve in the hot water heater. The weld on the right rear spring hanger to frame weld was broke which could be dangerous and cause an accident. The propane tank holder had small heads that were almost to pull through which could have allowed the propane tanks to fall off the front while traveling which would be a disaster and dangerous. These people are obviously not concerned about anyone's safety!

            Holman Motors, Inc. Response

            02/21/2024

            We are writing in response to your recent communication regarding your purchase experience with Holman Motors. Firstly, we would like to express our sincere apologies for the inconvenience and dissatisfaction you have experienced with your used **** ******** Travel Trailer. As a reputable company, we take customer feedback very seriously, and we are committed to resolving this matter to your satisfaction. We understand that you have encountered issues with the LP system and the refrigerator not functioning properly on gas, only on electric. Please know that this falls short of the standards we strive to maintain, and we sincerely regret any inconvenience this may have caused you. Upon reviewing your case, we acknowledge that there were lapses in our inspection process, and we take full responsibility for this oversight. It is our policy to ensure that all pre-owned vehicles undergo rigorous inspections to identify and address any potential issues before they reach our customers. Regrettably, in this instance, our procedures were not followed as they should have been. Once again, we apologize for any frustration or inconvenience this situation has caused you. Your satisfaction is of the utmost importance to us, and we appreciate the opportunity to make this right. We look forward to resolving this matter to your satisfaction and restoring your confidence in our company. Sincerely Luke H***** Fixed Operations Manager

            Customer Response

            02/26/2024

            To repair the broken weld, replace the hot water heater relief valve, replace the propane tanks and properly secure the propane tank bracket came to $390 not including the $40 in gas making the return trip to the dealer that didnt check that everything was actually working and safe to make a trip with

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