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          A 1 Amusement & Party Rental, Inc. has 1 locations, listed below.

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            Business ProfileforA 1 Amusement & Party Rental, Inc.

            Party Supply Rentals
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 1/26/2004

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            A 1 Amusement & Party Rental, Inc. in Cincinnati, OH provides equipment and supplies for all types of events, both big and small such as Company Picnics, Corporate events, Colleges and Universities, High School After-Proms, School Carnivals, Graduation Parties, Church Festivals and Events, Day Care, Summer Camps, Family Reunions and Birthday Parties.

            Business Details

            BBB File Opened:
            6/7/1998
            Years in Business:
            32
            Business Started:
            1/1/1992
            Accredited Since:
            1/26/2004
            Type of Entity:
            Corporation
            Business Management
            • Mr. Donald T. Maslyn, President
            Contact Information

            Principal

            • Mr. Donald T. Maslyn, President

            Customer Contact

            • Mr. Donald T. Maslyn, President
            Additional Contact Information

            Fax Numbers

            • (513) 761-8555
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: How to choose a party rental company

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kristina R

            07/23/2021

            Our company rented from this business and had the absolute worst experience possible. We are based in ******** but were opening a branch in a different state, and found the rentals we were looking for at A-1 Amusement, which was located about 1.5 hours from the event location. We discussed with their event specialist WEEKS prior to the event that we weren't from the area and confirmed if it would be an issue to drop the rentals back off a few minutes late if needed since we would be traveling to return them from 1.5 hours away. The event specialist confirmed it would be "no problem" and to just give them a call the day we were returning them. We called when we left the event location to let them know that GPS was showing we'd arrive at 4:40pm (they close at 5pm). The lady said okay, no problem. We ended up hitting some traffic, and GPS adjusted itself to say 5:05pm. We called back just to keep them in the loop that we'd be 5 minutes late. The lady again said, no problem. Ten minutes later she called back and flipped a switch. Saying that "Doors close at 5pm, so if you're not here by 5pm, you have to wait until tomorrow." We reminded her we were from out of town, and it was just five minutes, and that we were told before we rented from them that they would have some flexibility. She proceeded to say their staff "has lives" and they've had a busy week and she discussed it with the owner and that nobody will be there at 5:05pm. We explained we had children at home, home is 4 hours away, it would be a huge ordeal to not be able to drop off FIVE MINUTES LATE. She actually laughed at that point. We asked if we could leave them in the parking lot in the back, she said they would charge us full price for every rented item. I have no words for the appalling and disgusting display of customer service this company exhibited (the "higher standard of customer service" they advertise is a complete joke). The way we were spoken to, the way they went against their word they originally gave us, and the way they handled the situation is outrageous and beyond unacceptable. Every person should think twice about renting from a company that will laugh at you when you express concerns. All over a mere five minute delay. Unbelievable.

            Local BBB

            BBB Cincinnati

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