P.K. Spearman Enterprises, LLC
3 years in business
Covington, KY 41017-9486
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Type of EntityLimited Liability Company (LLC)
- Ms. Paige K. Spearman, Owner
- Online Retailer
- Fashion Accessories
Products & ServicesPlus Size Women's Clothing, Accessories, Shoes, Cosmetics
Alternate Business Names
- Peakman Enterprises
Methods of Payment
Credit cards, Pay Pal
Refund & Exchange Policy:
PROVIDED BY BUSINESS:
At P.K. Spearman Enterprises, LLC. returns are
fairly simple, we strive to provide amazing products and guarantee 100%
customer satisfaction. We practice and perform a high level of quality
control on all of our products. This process entails carefully
inspecting your items one by one for any damages before we ship them to
you. These damages include: rips, tears, odor of any sort, stains, and
discolorations. In any case you receive an item that’s: wrongly sized,
damaged or not your order, we offer a 14-Day Return Policy for all products. So, please be sure to contact our Customer Service at Info@PKS.Enterprises or call us at: (513)-512-5588 to initiate your return. We are always happy to serve you!
INITIATING A RETURN
Once initiating a return through email or phone, customer will have 24-48 business hours to commit to return by attaching a clear and viewable picture of their receipt with tracking number and mail carrier and sending it to us via email at Info@PKS.Enterprises. This is a MANDATORY step that must be completed once a customer initiates their return or their return will be cancelled immediately after the 24-48 business hours. Once, a customer’s refund has been cancelled, customer will not have another chance to initiate another return. If we still happen to receive package from customer after cancelling their return, the item will be shipped back to the customer immediately.
We ONLY accept items for the possibility of a refund that have been unopened, unworn, free of damages, wrong size or wrong item! If your item matches one of these reasons, you must return your order within 14 days of purchase to our shipping address. *You must return items in new, unused and undamaged condition with all original materials included with the shipment (clothing w/original baggage if possible, invoice, promotional items and any other additional papers). If any of these items are excluded from the returned package, an additional $10 will be deducted from your refunded amount. So again, be sure to include ALL original items in packaging when returning your item!
We must receive your returned item(s) at our processing facility within 14 days of delivery. Once received, we immediately inspect all returned items and if item has been used, worn or damaged (rips, tears, odor of any sort, stains, and discolorations), refund will not be rewarded. If the return is a result of our error or defective product, we will refund the full cost of the merchandise minus shipping costs. *(SEE WHEN IT’S OUR FAULT FOR FURTHER DETAILS)
You can expect your refund within 7-14 business days from the date you return your package. In most cases you will receive a refund sooner, but we estimate 14 days because of the time required for return shipping, product inspection at our returns facility, and processing from your bank or credit card company. ALL refunds are issued to the original method of payment. Once your return is processed we will send you an email with your refund details.
If you initiate a return after 14 days of purchase, items are no longer refundable and return will be cancelled upon request.
WHEN IT’S OUR FAULT
If in any case you receive your order but find:
– missing or wrong item(s)
– incorrectly sized items
Please contact us immediately, as we will gladly correct your order.
*All shipping cost must be covered by customer.
SALE & PRE-OWNED ITEMS
All purchases on SALE items, Seasonal Sales items, Annual Sales items, Markdowns and Pre-Owned items are final! NO REFUNDS CAN BE GRANTED!
IMPORTANT RETURN NOTES
-We do not accept product returns and exchanges for the following items: sale items, seasonal sales items, annual sales items, markdowns, pre-owned items, intimates, underwear, socks, tights, swimwear, eyewear and earrings.
This business is an online clothing & accessories retailer.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.