Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

McCluskey Chevrolet Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • McCluskey Chevrolet Inc.

      9673 Kings Auto Mall Rd Cincinnati, OH 45249-8241

      BBB Accredited Business
    • McCluskey Chevrolet Inc.

      8525 Reading Rd Cincinnati, OH 45215-5530

      BBB Accredited Business
    • McCluskey Chevrolet Inc.

      435 E Galbraith Rd Cincinnati, OH 45215-5453

      BBB Accredited Business

    Business ProfileforMcCluskey Chevrolet Inc.

    New Car Dealers
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Mike Kelsey is also identified in BBB files as the President of Mission Automotive. A separate report on Mission Automotive is available upon request.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.3/5stars

    Average of 33 Customer Reviews

    Customer Complaints

    137 complaints closed in last 3 years

    58 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/30/1988

    Years in Business: 50

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    McCluskey Chevrolet Inc. in Cincinnati, OH offers new and used car sales, service, leasing and repair.

    Business Details

    This is a multi-location business.

    Find a Location

    McCluskey Chevrolet Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • McCluskey Chevrolet Inc.

        9673 Kings Auto Mall Rd Cincinnati, OH 45249-8241

        BBB Accredited Business
      • McCluskey Chevrolet Inc.

        8525 Reading Rd Cincinnati, OH 45215-5530

        BBB Accredited Business
      • McCluskey Chevrolet Inc.

        435 E Galbraith Rd Cincinnati, OH 45215-5453

        BBB Accredited Business
      Location of This Business
      9673 Kings Auto Mall Rd, Cincinnati, OH 45249-8241
      BBB File Opened:
      1/1/1974
      Years in Business:
      50
      Business Started:
      1/1/1974
      Accredited Since:
      11/30/1988
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of UD019247 for this business, issued by Dealer Licensing Division Ohio Motor Vehicles

      These agencies may include:

      Dealer Licensing Division Ohio Motor Vehicles

      4300 Kimberly Parkway

      Columbus OH 43232

      (614) 752-7636

      Fax: (614) 7527220

      http://ohioautodealers.com/

      Type of Entity:
      Corporation
      Business Management
      • Mr. Keith McCluskey, C.E.O.
      • Ms. Stephanie Black
      • Ms. Karen Shepherd
      Contact Information

      Principal

      • Mr. Keith McCluskey, C.E.O.

      Customer Contact

      • Ms. Karen Shepherd
      Additional Contact Information

      Fax Numbers

      • (513) 679-9422
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      137 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/30/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I bought a car in the beginning of January, 4 days after I received the car, I caught Covid & didn’t drive my car from 5 days. I went back to work & check my oil, I had 0 oil in my car plus my battery light kept coming on, I had to put 5 qts of oil in my car; this happened within 2 weeks of having my car. I took my car to the dealership, I needed a new oil pan plus seal & a new alternator. I didn’t receive any of my paperwork, so after finding out what was wrong, I had to wait to get paperwork to be able to fill with the warranty company. Thankfully the warranty company covered everything but I didn’t have my car for over a week. 6 weeks later, I’m back at the shop. My car now needs a new oil gasket. Now I have to pay out of pocket. I have had my car for less than 3 months & are having all these problems. I was lied to about my interest rate. I was told the car was $21,000 but found out the car was $25,500. It was delivered at like 8 o’clock at night, so couldn’t do a true check. Please be aware of this company
      Read More

      Customer Reviews

      33 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jenna B

      1 star

      04/18/2024

      My wife brought her ***** in (14,000 miles, still under warranty) because it was making weird noises. We were charged $140 for them to tell her that there was a walnut that had gotten stuck in the car-nothing was even wrong with it. Then, as she stopped for gas on the way home, she noticed a broken taillight, the back number dented and loose, and scuff marks and scratches on the back of her car. Turns out the lot tech backed her car into a truck and didn’t tell anyone until she had driven home. We were just told that it will be an entire week before they can get her a rental car and get the car in to be repaired. SEVERELY disappointed in this abysmal customer service. They wrecked her car and let her leave in it. What are we supposed to do for the next week until they can get us a rental? Hope that nothing falls off as she drives it? Unbelievable. Will never be buying a ***** or using this dealership again.

      Local BBB

      BBB Cincinnati

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.