Business ProfileforBig Blue Moving, LLC

I scheduled a move for 2/18/23 and provided detailed information as to what was involved which was based on a move 10 months earlier. I asked for four men. They insisted they could do it with two. I was quoted $950. At the end of the service, I was charged $1605.67. The movers were apologetic and said that they see this happen all the time with customers. I tried discussing this several times with the company. The first two attempts to understand the charge were met with "we gave you an estimate not a quote." The third time, the owner responded, apologizing and offering a 10% reimbursement. I had suggested that I be reimbursed 1/2 of the amount over the $950. He then changed the amount to $50, and then stated he would not give me anything. I went on the local mom's ******** page to share my experience, and the owner then joined the mom's page to tell everyone he would give them $50 off their next move if they mentioned my post. (The administrator kicked him out of the group immediately for his harassing comments). At this point, I feel the owner, Nathan T*******, should be held accountable. Providing an estimate that is almost half of what I was actually charged is theft. Then the demeaning way he communicated with me, and joining a woman's ******** page to continue to taunt me by offering others money based on my negative experience, is unacceptable. Instead of half of the difference of the overage from the estimate I initially requested, I feel I deserve a complete refund. I have some e-mail communication if desired.