This Business Is Not BBB Accredited

First National Moving & Storage

First National Moving & Storage

(888) 214-4889

First National Moving & Storage

4 years in business
670 Northland Blvd Ste 18308
Parkdale, OH 45240-7500
Fax Numbers
  • (513) 672-2985
Additional Phone Numbers
  • (888) 986-6358
Additional Email Addresses
  • info@firstnationalmoving.com
BBB File Opened: 03/31/2016
Business Started: 12/10/2013
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. George Stephens, Owner
Business Category
  • Moving and Storage Companies
Additional Information
  • On July 20, 2016 mail sent to the 22 Endicott Street address provided by the business was returned by the post office as unclaimed.  The business confirmed this as their address in a telephone conversation with BBB on 8/10/2016.  A BBB staf...
  • On July 20, 2016 mail sent to the 22 Endicott Street address provided by the business was returned by the post office as unclaimed.  The business confirmed this as their address in a telephone conversation with BBB on 8/10/2016.  A BBB staff person visited the 22 Endicott Street address on 8/10/2016 and confirmed that the business is not located at this address which is the location of a US Post Office.  

    The business website lists an address of 670 Northland Boulevard in Cincinnati which is another US Post Office location.  On 8/11/2016 the business advised BBB by email that 670 Northland Boulevard #18308, Cincinnati, OH 45240 is the accurate mailing address for the business.

    On 8/4/2016 the business submitted information to BBB|Atlanta indicating that they are located at 1370 Union Hill Industrial in Alpharetta, GA.  

    On 8/11/2016 the business submitted information to BBB|New York indicating that they are located at 369 Stagg Street aka 179 Morgan Avenue in Brooklyn, NY.

    The Federal Motor Carriers Safety Administration (FMCSA) is the governing body for motor carriers. Consumers can file a complaint with the FMCSA at 888-DOT-SAFT (888-368-7238) or by contacting them at:

    U.S. DEPARTMENT OF TRANSPORTATION
    Federal Motor Carrier Safety Administration
    1200 NEW JERSEY AVENUE, SE
    WASHINGTON, DC 20590

Industry Tips

F

Mail Returned

Mail sent to the business on 03/04/2017 was returned by the U.S. Postal Service as Business No Longer in Operation.

Pattern of Complaint

BBB has identified a pattern of complaints from customers concerning increases in the quoted price after goods have been loaded, delays in pick up and delivery of goods, damaged and missing items, and poor customer service in addressing these issues.  

On August 11, 2016 BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. As of today, the business has not responded... Read More

Overview

This business offers moving services.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for First National Moving & Storage include:

  • 60 complaint(s) filed against business
  • Failure to respond to 50 complaint(s) filed against business
  • 6 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

First National Moving & Storage

This Business Is Not BBB Accredited

First National Moving & Storage

Customer Review Rating:

14%
86%