Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Clopay Building Products Company, Inc. has 19 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Clopay Building Products Company, Inc.

              8585 Duke Blvd Mason, OH 45040-3100

              BBB Accredited Business
            • Clopay Building Products Company, Inc.

              101 Miller Road Russia, OH 45363

            • Ideal Door Garage Doors

              1400 West Market Street Troy, OH 45373-3889

            • Clopay Building Products Company, Inc.

              1630 Satellite Blvd Ste 500 Duluth, GA 30097-6220

            • Clopay Building Products Company, Inc.

              183 Business Center Drive Birmingham, AL 35244-2022

            Business ProfileforClopay Building Products Company, Inc.

            Garage Doors
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Clopay Building Products Company Inc. operates 51 distribution centers and 2 manufacturing plants. The corporate office is located in Mason, OH. Other BBB business reviews may be available on other locations.

            Clopay Building Products Company Inc. is a wholly owned subsidiary of Griffon Corp based in New York.
            See all additional business information

            At-a-glance

            Customer Reviews

            1.06/5stars

            Average of 16 Customer Reviews

            Customer Complaints

            41 complaints closed in last 3 years

            13 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/27/2011

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Clopay Building Products Company, Inc. in Mason, OH manufactures garage and entry doors as well as commercial doors.

            Products & Services

            Garage doors, commercial doors and entry doors

            Business Details

            This is a multi-location business.

            Find a Location

            Clopay Building Products Company, Inc. has 19 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Clopay Building Products Company, Inc.

                8585 Duke Blvd Mason, OH 45040-3100

                BBB Accredited Business
              • Clopay Building Products Company, Inc.

                101 Miller Road Russia, OH 45363

              • Ideal Door Garage Doors

                1400 West Market Street Troy, OH 45373-3889

              • Clopay Building Products Company, Inc.

                1630 Satellite Blvd Ste 500 Duluth, GA 30097-6220

              • Clopay Building Products Company, Inc.

                183 Business Center Drive Birmingham, AL 35244-2022

              BBB File Opened:
              6/1/1967
              Years in Business:
              60
              Business Started:
              1/1/1964
              Business Incorporated:
              12/28/1992
              Accredited Since:
              4/27/2011
              Type of Entity:
              Corporation
              Alternate Business Name
              • Clopay Corporation
              • Ideal Door
              Business Management
              • Mr. Mike Taylor, Vice President of Sales
              Contact Information

              Principal

              • Mr. Mike Taylor, Vice President of Sales
              Additional Contact Information

              Fax Numbers

              • (513) 770-3519
                Primary Fax

              Phone Numbers

              Customer Complaints

              41 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/24/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              My son in law (whom I am filing for) bought 3 very expensive garage doors from Home Depot - but sold by Clopay on 11/26/2023. Oakes Service delivered the garage doors on 01/09/2024. My son in law signed for the doors - but was not prepared to install the doors because of the weather. He opened them on 02/13/2024 and found the damaged section. He immediately called Home Depot on 02/13/2024 and they informed him to bring in the section and they would replace. He took the door into Home Depot on 02/16/2024 (Piqua OH) and showed them the attached receipt. They told him to go get the section and bring it into the store and they would order the replacement section. He drug it into the store and then they said -- it wasn't within the 14 day return policy so they wouldn't replace it. There was NO WAY that he would unpack the sections before he was ready to install the doors. I feel that the doors were unpacked in a timely matter (because of the weather) and that the section should have been replaced. He was quoted a new section price of $1000. This is unacceptable. We have also tried to work with Clopay and their customer service department was not cooperative. We feel that the section was either damaged by Clopay upon loading, or by Oakes Door Service who was contracted to deliver the door. We are filing this complaint on the attempt to get this resolved and that Clopay will do the right thing and replace the damaged section.
              Read More

              Customer Reviews

              16 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Haresh T

              1 star

              03/20/2024

              Completely Junk company. The CEO should be fired. The customer service ****** We ordered 2 doors. We got the doors in 8 weeks. One of the panels had scratches and we had a cracked glass. *** the installation company, was dodging calls to come fix it. I had to call Clopay countless times to get an answer. We got the broken glass fixed after 2 months. They still will not address scratch on panels. The install company committed fraud by charging my card for complete payment without proper signatures. I would stay clear of this company to buy any products.

              Local BBB

              BBB Cincinnati

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.