25 years in business5566 West Chester Road
West Chester, OH 45069-2914
Additional Phone Numbers
- (800) 642-2112
- (216) 662-6553
Additional Email Addresses
Find a Location
BBB File Opened: 10/05/2007
Business Started: 01/01/1992
Business Incorporated: 07/03/2001 in OH
Type of EntityCorporation
- Ms. Sharon Kives, Operations Manager
- Ms. Sheila Howell, Vice President of Marketing
- Mr. Charlie Pellenberg, Brand President
- Mail Order & Catalog Shopping
Alternate Business Names
- HSN Catalog Services, Inc.
Methods of Payment
- Check, money order, Visa, MC, Amex, Discover
Refund & Exchange Policy:At Improvements, we're committed to providing products that perform as promised. If you're not happy with your purchase for any reason, let us know and we'll make it right. Simply return it within 90 days and we'll gladly replace it (providing the product is in stock) or refund your money (excluding S&H). The choice is yours.
In addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate.
Exceptions: Holiday merchandise returns will not be accepted after 30 days from the date of purchase.
Any products that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective.