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BBB Accredited Business since

Frontgate Catalog

Additional Locations

Phone: (513) 603-1000 Fax: (513) 603-1050 View Additional Phone Numbers 5566 W Chester Road, West Chester, OH 45069 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers household & personal products sales via catalog and retail.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Frontgate Catalog meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Frontgate Catalog include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 64 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

64 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 8
Delivery Issues 12
Guarantee/Warranty Issues 4
Problems with Product/Service 26
Total Closed Complaints 64

Customer Reviews Summary Read customer reviews

18 Customer Reviews on Frontgate Catalog
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 18

Additional Information

BBB file opened: May 27, 1993 Business started: 01/01/1991
Type of Entity


Business Management
Mr. H.R. Harvey, President
Contact Information
Principal: Mr. H.R. Harvey, President
Related Businesses
Travel Smith Improvements Catalog Cornerstone Brands, Inc. Ballard Designs Outlet
Business Category

Mail Order & Catalog Shopping Furniture - Retail

Alternate Business Names
Cinmar, LP Frontgate Frontgate Sky Mall Emporium Grandin Road Sky Mall Emporium

Customer Review Rating plus BBB Rating Summary

Frontgate Catalog has received 3.96 out of 5 stars based on 18 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.