Business ProfileforOuter Image Outdoor Services

Outer Images / Phil F**** installed a large paver patio and retainer wall. Installation completed December 2021. Since that time, the paver patio has sunk approximately 2" at the retainer wall. I had asked the installers to compact the gravel at each level, but they said the compacter was not available - broke or at another job. When I brought up the issue with Phil F**** (Owner) he agreed that the job should have been compacted. He said he would come over and look at the issue - he never showed, this was December 2022. Throughout 2023 I had called and texted Phil to have the job put on schedule and a crew sent over. There were many assurances that this would be done, but no one ever showed up. Now phone calls are not answered and texts are ignored. I have been very patient and gave Outer Image every opportunity to settle this issue. The reason this complaint is so late is due to giving Outer Image the opportunity to stand behind their work. I feel that Outer Image should come out and re-do the pavers / compact and backfill the gravel underneath. Or, if they are unable to supply a crew and equipment in a timely manner, pay to have the work completed. This patio was an opportunity to increase the value of the home, now it is a safety issue (tripping) and more of a detriment to the value of the home.