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          Find a Location

          Western & Southern Life has 223 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileWestern & Southern Life

            Life Insurance
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Western & Southern Financial Group is the parent company for Western & Southern Life Insurance Company. Separate reports on Western & Southern Financial Group and its other affiliates are also available.
            See all additional business information

            Contact Information

            400 Broadway Street

            Cincinnati, OH 45202-3312

            Visit Website
            (800) 936-1212

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            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            34 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/18/2009

            Years in Business: 136

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Western & Southern Life in Cincinnati, Ohio offers life insurance and personal needs analysis.

            Business Details

            This is a multi-location business.

            Find a Location

            Western & Southern Life has 223 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              400 Broadway Street, Cincinnati, OH 45202-3312
              BBB File Opened:
              4/2/2008
              Years in Business:
              136
              Business Started:
              2/23/1888
              Business Incorporated:
              9/19/2000
              Accredited Since:
              11/18/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 3539 for this business, issued by Ohio Department of Insurance. The expiration date of this license is 9/30/2024.

              These agencies may include:

              Ohio Department of Insurance

              50 W. Town Street, Third Floor Suite 300

              Columbus OH 43215

              (800) 686-1526

              http://www.insurance.ohio.gov

              Type of Entity:
              Corporation
              Alternate Business Name
              • The Western and Southern Life Insurance Company
              • Western-Southern Life Assurance Company
              • Western Southern Financial Group
              Business Management
              • Mr. John F. Barrett, CEO
              Contact Information

              Principal

              • Mr. John F. Barrett, CEO
              Additional Contact Information

              Fax Numbers

              • (513) 362-2359
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to buy life insurance

              Customer Complaints

              34 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/29/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              I have a life insurance policy with Western-Southern Life, Policy Number ********, Policy Date: 3-18-02, Face Amount $1773,387 with a Cash Surrender Value of $45,677.63. On February 28, 2024, I requested that a check in the amount of the Cash Surrender Value of $45,677.63 be mailed to me. I made this in-person request through Ms. Roma K*********, a Registered Representative of Western-Life st their offices at **** ** **** **** in Rosemont, IL. To date, despite repeated requests through Ms. ********** in the Rosemont office and the company headquarters in Cincinnati by phone to ************. I have not received the check. I have been told that the check was mailed on March 6, 2024, and since I have not received it, it must be lost in the mail, so they will put a stop order on the check and issue a new check to be mailed. I have not received the new check either. I have been getting the "run-around," for so long, I suspect there is fraud here. surre
              Read More
              Read 33 More Complaints

              Customer Reviews

              6 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              guy a

              03/28/2024

              This is hands down one of the worst companies I have ever dealt with! My mom recently passed away, she has been with them since 1978. I can not get a straight answer from them on anything! They are snake oil salesmen!! Do not do business with them!! Sickening!!
              Read 5 More Customer Reviews

              Local BBB

              BBB Cincinnati

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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