Business ProfileforQueen City Med Mart, Inc.

 Indisputably, MedMart has the worst customer service that I have experienced. There appears no concern for customer care or satisfaction despite their claims. Overall, they “feel” scammy, in my opinion. Their emphasis seems to be only on processing prescriptions and the customer is incidental to the process….even an annoyance. My husband’s doctor prescribed a walker specifically for Parkinson’s. We ordered it and when it was delivered March 27, I was concerned with its size and bulk. I expressed this to the delivery person and asked if I could return it. He said, “Yes. You just give them a call.” He did NOT give a deadline. I told him my concerns as the walker seemed big for the space. The delivery person showed me how to fold it and learned it folded lengthwise making it difficult for me to carry up stairs to the bedroom/study area. I told the delivery person, my husband would try it out around the house and determine on its functionality and he should tell MedMart we may be returning it. My husband tried the walker out and it was difficult to maneuver around the furniture and fairly useless. This walker may be useful outside on long walks or in a nursing home with long hallways, but in a small house it is dysfunctional. He needs something smaller and lighter. On April 5, I called to return it and was told I couldn’t. They have a three day return policy. I told them no one ever told me that. They also said that I couldn’t return because it had already gone through insurance. I asked to talk to the manager and was transferred to voice mail. I left a message. There was no return call. I reviewed the invoice and there is no mention of a three day deadline. Currently I have placed a grievance against them with my insurance company. Obviously, my husband, who is at risk for falls, will not be able to get another walker through insurance if this one is not returned. I do not recommend this company at all.

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