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          Apollo Home has 1 locations, listed below.

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            • Apollo Home

              4538 Camberwell Rd Cincinnati, OH 45209-1155

              BBB Accredited Business

            Business ProfileforApollo Home

            Plumbing and Heating
            BBB accredited business

            Additional business information

            Additional Info:

            Apollo Heating & Air Conditioning was established in 1969.  In the 1990s, Apollo purchased Rybolt Heating and Cooling which began operations in 1910.

            Turnpoint Services LLC purchased Apollo Home as of November 2020.

            See all additional business information

            At-a-glance

            Customer Reviews

            4.15/5stars

            Average of 61 Customer Reviews

            Customer Complaints

            22 complaints closed in last 3 years

            8 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/8/1990

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Apollo Home in Cincinnati, Ohio offers heating, cooling, plumbing, and electrical services.  They also offer maintenance tune ups, water heater installation, air humidifiers, air purifiers, electric panels, and whole house surge protectors.

            Business Details

            BBB File Opened:
            1/1/1969
            Years in Business:
            55
            Business Started:
            1/1/1969
            Business Incorporated:
            2/9/1989
            Accredited Since:
            8/8/1990
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            150
            Hours of Operation

            Primary

            M:
            12:00 AM - 11:30 PM
            T:
            12:00 AM - 11:30 PM
            W:
            12:00 AM - 11:30 PM
            Th:
            12:00 AM - 11:30 PM
            F:
            12:00 AM - 11:30 PM
            Sa:
            12:00 AM - 11:30 PM
            Su:
            12:00 AM - 11:30 PM
            Business Management
            • Mr. James T. Gerdsen, CEO
            • Mr. Mike Knudsen, Customer Service Manager
            • Mr. Dan Kayser, President
            Contact Information

            Principal

            • Mr. James T. Gerdsen, CEO

            Customer Contact

            • Mr. Mike Knudsen, Customer Service Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/17/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On 11/16 was scheduled for a furnace tune up. Was told all was good with the system and tech left. System never turned on though the invoice showed a solid tune up with no service recommendations for follow up. When i tried to turn on my system in the evening it would not turn on. There was lots of masking tape in the system in various areas though no tape was present in any pictures taken of the invoice that shows a good working system, my system in now leaking water and has electric tape added to my air filter wires that were never damaged. The tech they sent today said he is friends with the first tech and doesn't believe he would of damaged the system. then spoke with management who said the tech gave me a verbal offer for damages he found in the system which never happened and was a bad lie that did not match to the invoice. after an hour of calls they offered to fix a hose but couldn't give me an eta after the tech told me the leaking water will likely trip the system again. i now have another company coming out to correct the work since they seem to have the materials Apollo does not and will look to be reimbursed for the new fees incurred since apollo refused to admit they caused the damage. so pissed i have to go through this. i thought management would see the invoice and question the so called repairs done( which taping or leaking was not documented ) and help me with the repairs needed that was present in the face of the tech today. Awaiting my refund but i need more since i have to now pay for repairs. and again no one would offer a tune up on a damaged system so i am puzzled why they are not helping me today. They only know the tech reported doing a successful tune up and the customer is complaining about damages their tech never reported nor documented. i need support and help, this isn't fair or ethical.
            Read More

            Customer Reviews

            61 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Adam H

            02/06/2024

            I had Apollo come check my furnace they red tag and turned my furnace off said I had a cracked heat exchanger would be **** to fix or I could get a new furnace for more. Had a second opinion they fixed and cleaned everything for 490. Apollo lied to me the Crack was in fiberglass at back of furnace. Will never use them for anything

            Apollo Home Response

            02/13/2024

            Hi ****, thank you for bringing this to our attention. We take your feedback seriously and would like to investigate this matter further. Could you please give us a call at ************ to further discuss your concern? We had no luck reaching you via phone or text today. Thanks for your business.

            Local BBB

            BBB Cincinnati

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