Business ProfileforThe Turf Tailor Grounds Maintenance, LLC

On 8/3/22, ***** M, co-owner of The Turf Tailor, LLC provided me with a quote (Estimate #*****) for a project. This was the second quote provided as the first provided on 5/18/22 expired when I took too long getting others quotes. The quote was for $1,794.53 for product and labor. I initially reached out to Mr. ****** on 7/14/22 to get a second quote and did not hear back until 7/29/22. Mr. ****** informed me that he recently had a baby and apologized for the delay. At this time Mr. ****** offered to get me an updated quote and said the project could not be scheduled until a 50% deposit was paid. On 8/4/22, $900 was paid to Mr. ******'s ***** (in order to avoid a 3% fee on credit cards). On 8/5/22 Mr. ****** confirmed receipt (Receipt #******************), at which point I asked about getting the project scheduled. On 8/6/22, Mr. ****** stated "I will see next week how far out we are. Rain this week killed our schedule." From that point, we heard nothing else from Mr. ******. More than one week after the deposit was paid, the project still had not been scheduled and there had been no communication from Mr. ******. On 8/12/22, I asked for a refund of the deposit. At that point, Mr. ****** informed me for the first time that the deposit was non-refundable (also not written in any documents) and stated that materials had been ordered for the job, which struck me as odd as the job hadn't been scheduled. When questioned further, Mr. ****** quickly offered to drop the materials off on site for someone else to finish the job. Mr. ****** then told me to let him know which day I would like the material dropped off in the driveway and "we will part ways." I agreed to move forward and asked Mr. ****** which products had already been purchased for our project and what the total cost of the products was, as the quoted amount of materials was less than the $900 deposit, to at least get a partial refund. I have had no further communication from Mr. ****** since then.