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          Valentine Research, Inc. has 1 locations, listed below.

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            Business ProfileforValentine Research, Inc.

            Wholesale Electronic Supplies
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/22/2009

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Valentine Research, Inc. in Cincinnati, Ohio designs, manufactures and markets consumer electronics products and radar detectors.

            Products & Services

            Valentine One Radar Locator, Accessories for the Valentine One

            Business Details

            BBB File Opened:
            8/16/1993
            Years in Business:
            41
            Business Started:
            1/1/1983
            Business Started Locally:
            1/1/1983
            Business Incorporated:
            7/27/1983
            Accredited Since:
            4/22/2009
            Type of Entity:
            Corporation
            Alternate Business Name
            • Valentine 1
            Business Management
            • Mr. Michael Valentine, President
            Contact Information

            Principal

            • Mr. Michael Valentine, President
            Additional Contact Information

            Fax Numbers

            • (513) 984-8976
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/05/2022

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Resolved
            I've owned multiple valentine 1's which I install in my high performance cars after I build them. I've always stood by Valentine 1 and recommended them to all my co-workers and friends alike. I usually sell them with the vehicle since they're hardwired and fit nicely with the sale. I recently purchased a project vehicle in July which I slated to complete by the new year, but with logistical issues and covid it was difficult to make my deadline. The vehicle was recently completed and I saved one of my first detectors for the $100 discount I noticed I could receive. After my vehicle was complete, I ran the serial number again and was met with the program being discontinued. I contacted support and requested a goodwill or for my information to reviewed by management and was met with no response and they completely ignored my correspondence. This to me is a slap in the face.. Understandably, V1 is a successful company that doesn't need my business but this is not a way to treat a loyal customer. I'm willing to give it another chance and purchase a new V1 Gen 2 if the $100 discount that was originally offered back in July 2021 is honored. I dont feel that the customer should be penalized for the shortages that Covid has caused. The companies that I've been staying loyal too are the ones who do whatever it takes to keep their customers during this time. I hope V1 is one of those companies and thank you for your time!
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Drew L

            3 stars

            08/30/2023

            My issues began at ordering. I paid for expedited shipping, and the unit was sent ground. I did receive a refund for the shipping, but they seemed less than apologetic, but we moved on from it!After 30 days I made the decision that I wanted to go a different direction. Again, the technology is fine, but its no longer special, and there are other brands available that do more, for less $. Unfortunately, I work ***** hours a day, and didnt have a full day to devote to getting it returned until several days after the official 30-day mark.This is where it got very frustrating for me. At the time of this event there was absolutely nothing on their website with instructions on how to return a unit, with the exception of the statement that there was a 30-day return policy. I used their contact us form on their website to ask for instructions, and that went un-responded to for over 10 days. When I finally found an email for them, and reached out to their sales directly I was told that the 30 policy was written in stone, and I had missed it. I dont know about anyone else but in my experience most companies that stand behind their products allow for some fudge on that return window, especially considering there were no clear instructions on how to return the unit, and they ignored my initial outreach. Well, heres where it went off the rails! They told me the restocking fee would be $150.00, or 25% of the cost of the unit, and that I had 3 days to get them the unit or the whole thing was off. Needless to say, after some consideration I found these terms to be unreasonable. I expressed that to them and surprisingly got several very emotional replies from them pointing all the blame on me. They felt strongly they had done nothing wrong.

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