Business ProfileforLiberty Electric Heating & Cooling

Liberty Electric installed a new furnace and heat pump along with a hot water heater on 7/29/19. Almost immediately the heat pump began making noise, but it was intermittent so we decided it would be difficult to call Liberty out and have them diagnose a problem that was intermittent. On 4/20/20, we called them out to clean the furnace. In the meantime, I had recorded the noise. When he came out, I was told the furnace didn't need cleaning since it was fairly new. I showed him the video and he said it sounded like a bearing, and guessed that the heat pump wasn't getting proper voltage. He said the next time it happened, call him and he would come out immediately. I called him around 5/31/20, told him it was making the noise, and he said he could come out in 3 days. Not at all helpful, so I said forget it, we would wait until the noise was more constant. Unit continued to make noise and finally got fairly constant leading up to 2/28/22, when I called and scheduled service for the next day. Tech came out and originally said he would do the cleaning that day, and look at the heat pump another time. I don't know why as the rep on the phone told me he would do the cleaning and diagnose the heat pump for the price of the cleaning. Finally agreed to look at the heat pump, diagnosed it as a compressor fan motor, and agreed to fix it, but I would have to pay an additional $125 service call. When I argued the heat pump had made the same noise since installation, and after talking to the co-owner, he agreed to "give me a break", and fix it for $320 IF ***** had the part. The co-owner also said there was no record of any complaints about noise from the heat pump, even though I had talked to him personally twice. I assume the price included $89 for cleaning, $125 for the service call, plus labor to replace the motor, as the part was under warranty. Where's the "break"? The tech called *****, and said they did not have the part, and didn't know when they would get it. It could be months before they got it. I said forget it, I would have someone else look at it. He seemed happy with this decision, and even encouraged me to check around as other companies might have the part in stock.