Business ProfileforFreelance Commercial Diving Inc.

Horrible customer service. Argumentative, blamed others for their mistake. No remorse.

Customer complained diver drove car off driveway and damaged lawn. Customer called to report on Friday I made multiple apologies..both verbal and thru text. I placed call to diver.Customer contacted me again on Saturday, threatened to stop the check and wanted us to seed and straw.Again, I told her divers are busy on weekends..I had not had contact with diver; But agreed, should diver be at fault we can discuss resolution.but that stop payment on check takes us on another path hoping to avoid.Customer reply:Im sure your company is based on word of mouth and there are several ways we can go about this.On Sunday diver texted with customer and myself- I dont believe I drove on lawn happy to stop out with grass patch and apologize.Customer then called us childish..I will be contacting the BBB since you both have been very passive aggressive .Diver then asked directly you do not want me to put grass patch down?Customer replied now she wanting sod. I reviewed driveway on line and there is a history of grass driven on this exact location. Customer has threatened to stop check payment for A LOT of service which was done to her pool. Customer changed her mind about lawn fix- now wanting sod.Customer called us childishand passive aggressive in our response.The last text from customer began with Shut up proceeded with **** poor,(although did verbally state that the service to pool was very professional..also NOW using the words ****..argumentative rudelawyer up .. get it together .Never was foul or untoward word or expression used by this company in communication with this customer.