Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Frame USA, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforFrame USA, Inc.

            Custom Framing
            BBB accredited business

            Additional business information

            Additional Info:
            Dan Regenold is also identified in BBB files as the C.E.O. of Posterservice Inc. A separate report on Posterservice Inc. is available upon request.
            See all additional business information

            At-a-glance

            Customer Reviews

            4.55/5stars

            Average of 464 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/16/2000

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Frame USA, Inc. in Cincinnati, OH offers frame production and distribution.

            Products & Services

            Picture Frames

            Business Details

            BBB File Opened:
            11/24/1999
            Years in Business:
            32
            Business Started:
            1/1/1992
            Accredited Since:
            2/16/2000
            Type of Entity:
            Corporation
            Business Management
            • Mr. Dan Regenold, C.E.O.
            • Ms. Chris Smith, Credit Manager
            • Ms. Ann Decker, Controller
            • Ms. Kelly Ackerman
            Contact Information

            Principal

            • Mr. Dan Regenold, C.E.O.
            • Ms. Kelly Ackerman

            Customer Contact

            • Ms. Kelly Ackerman
            Additional Contact Information

            Fax Numbers

            • (513) 577-7105
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/30/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I ordered WOOD closeout picture frames from their website. I received all manmade products with paper wraps printed in wood grain. These will not suit my needs. The items were misrepresented online. Even the pictures show wooden construction. The invoice and packing slip says WOOD. I called to offer to return them and Andrew stated that all sales are final and no returns or refunds are allowed. This would've been fine IF I HAD RECEIVED WOOD AS ORDERED. The type of wood and the profile/style does not matter to me but the reason I went with them in the first place is that I need real wood frames, not China made junk. Then I ended up with USA made junk. They even did a poor job of making the junky frames. See pictures.
            Read More

            Customer Reviews

            464 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Samantha B

            09/10/2023

            Ordered a mat and a frame. The color of the mat (Iris) didn't really match the image online but luckily it still works with my art. I requested weird dimensions for my mat and that did come true to size. My frame has a small dent in the wood near the bottom which is disappointing for the price I paid, but otherwise it's nice. This styrene plexiglass is honestly horrible since it's insanely reflective but it's all they offer for frames 11 x 17 or larger, which is what I ordered. I'm also really not a fan of the hanger that I had to hammer into the frame myself.

            Frame USA, Inc. Response

            09/11/2023

            Hi ********. Thank you for the detailed feedback on your recent order. We are especially very sorry to see that your frame arrived with a dent in it. We will be reaching out to you today to discuss replacing the frame for you and seeing how else we can help.

            Local BBB

            BBB Cincinnati

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.