Business ProfileforNorthgate Chrysler Dodge Jeep Inc.

I had a vehicle in for body repair that was damaged by a deer, January 16th 2024. This was covered under insurance. They said they were not that busy and could get to it right away. After 3 weeks, I called and said the insurance company will only pay for 30 day car rental , they said the van would be done that week no worries. At the end of the week I called again and they said it would run into next week . I asked what are we going to do about the rental Charlie said they would cover the rental . The next week, still not done same excuse. This went on for 6 more weeks. I called every week because they would never update me . Finally I called today April 2nd and they said it was done. I said you guys will owe me money for the car rental . They said we don't pay for car rental, I said that is not what you told me . A big argument ensued . The tab for the rental was over $2200.00 they had my vehicle for over 10 weeks and said they are not responsible for it being there that long and wouldn't cover the rental fee. In their documentation provided on the last day, it doesn't state anywhere about not paying rental fees. They have a piece of 8x11 paper on the wall that states this , no where else. Today was the first day I had been there in that room . They have lied, kept my vehicle 7 weeks from when they said it would be done and act like they are not responsible. I also requested that they fix the passenger door, they didn't do that work , I asked them to change the oil, they didn't do that either. They ended up doubling the price on repairs after the estimate. These people are downright frauds and incompetent. The owner was present and couldn't care less about how his company is dishonest. I am asking for a refund of $2450.04 . This is the exact amount of money I spent on the rental from when Charlie said they would pay for it. I had the police present when I picked up the vehicle. Also the owner put his hands on me and I have the police investigating this .