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Find a Location

Kerry Toyota has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kerry Toyota

      6050 Hopeful Church Rd Florence, KY 41042-9499

      BBB Accredited Business
    • Kerry Toyota

      24 E 5th Street Covington, KY 41011-1500

      BBB Accredited Business
    • Kerry Toyota

      550 Pike Street Covington, KY 41011-2131

      BBB Accredited Business

    Business ProfileforKerry Toyota

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/15/2012

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Kerry Toyota in Florence, KY offers new and used vehicle sales, auto body work and repair services.

    Business Details

    This is a multi-location business.

    Find a Location

    Kerry Toyota has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kerry Toyota

        6050 Hopeful Church Rd Florence, KY 41042-9499

        BBB Accredited Business
      • Kerry Toyota

        24 E 5th Street Covington, KY 41011-1500

        BBB Accredited Business
      • Kerry Toyota

        550 Pike Street Covington, KY 41011-2131

        BBB Accredited Business
      Location of This Business
      6050 Hopeful Church Rd, Florence, KY 41042-9499
      BBB File Opened:
      2/9/1989
      Years in Business:
      36
      Business Started:
      1/1/1988
      Business Incorporated:
      11/29/1988
      Accredited Since:
      2/15/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 170618008 for this business, issued by Kentucky Motor Vehicle Commission

      These agencies may include:

      Kentucky Motor Vehicle Commission

      105 Sea Hero Road, Suite 1

      Frankfort KY 40601

      (502) 573-1000

      Fax: (502) 5731003

      http://transportation.ky.gov/mvl/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Toyota Towne
      • Towne Motors, Inc.
      • Towne Auto Mall
      Hours of Operation

      Primary

      M:
      7:00 AM - 9:00 PM
      T:
      7:00 AM - 9:00 PM
      W:
      7:00 AM - 9:00 PM
      Th:
      7:00 AM - 9:00 PM
      F:
      7:00 AM - 8:00 PM
      Sa:
      8:00 AM - 8:00 PM
      Su:
      11:00 AM - 6:00 PM
      Business Management
      • Mr. Chris Mitchell, General Manager
      • Mr. Tim Sparks
      Contact Information

      Principal

      • Mr. Tim Sparks

      Customer Contact

      • Mr. Chris Mitchell, General Manager
      Additional Contact Information

      Fax Numbers

      • (859) 371-2112
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Its unfortunate I have to do this but here we go Kerry Toyota I purchased a car at Kerry Toyota in Florence KY in DECEMBER. It was sold as a Certified pre-owened to me. Upon inspection I noticed it was filthy. I told the salesman I would be happy to come back and purchase the car the next day when it was checked properly. He PUSDHED me to do it then and bring it back the next day for detailing. The next day noticed the issues wasn't that it was just dirty. The rims on the right side and the tires had been badly damaged hitting what were probably curbs. The alignment was off and the car shook violently the one time I drove it on the highway. They were unable to get me a rental from the fleet and it wasn't safe to drive so I got myself one at my cost assuming they would take care of everything and how amazing my previous experiences were I had no reason to think otherwise. They replaced the rims and tires on that side, did an alignment and it required two Ozone treatments and deep cleaning due to cigarette smoke. It was never cleaned properly and I had to replace the cabin filter as it was soaked in something I'm sure to try to kill the smell . Still, cleaning wasn't a big issue and my safety concerns had been corrected so life goes on. February came and my temporary tag was about to expire. I called the DMV they had no information on this VIN in my name. I called the bank, surely they would have some paperwork but no title. I called Toyota and then the real issues began. I spoke with a few people and their story is. The vehicle was a lease buy out. The DMV re did their computer systems in December and there was a delay. Made sense to me. So I waited. The 2nd temp tag is three days from expire. I call..SAME STORY. Anytime I ask if they have the title and can do a quick and speedy title they change the topic. I have been hung up on by Chris claiming to be a manager. At this point for all I know this car is stolen
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mona O

      1 star

      02/09/2024

      My husband made a deal with the manager to purchase a vehicle. They agreed upon a price yesterday. We had an appointment at 10:30 for this Saturday to get the car providing a very large cash deposit. A salesman calls my husband yesterday evening and says someone else is here to buy the car unless you can get up here now. I was at work and he had our dog at the vet. Long story short they sold the car he made a deal on. It was to be a bday present for our daughters 21st bday.. I guess deals do not mean anything to this business!!! Shady people.. Do not trust them

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