Customer ReviewsforColumbia Hyundai- Genesis-Acura

I brought my car in because I was having issues with the engine. I described my issues to the employees here over the phone and in person. They sold me on about $1,000 worth of work saying it should fix my problem. 2 days after I got my car back, the problem not only came back but was worse. When I called to tell them they said they would have to reassess my car and if the error codes they previously got didn't match they would have to charge me for a full diagnostic again. When I responded and told them that it was unacceptable that they charge for fresh diagnostic and that I would have to wait a another month or so they stopped responding

Mr. ******** vehicle is currently at the dealership, we put him in a loaner vehicle and diagnosed vehicle at no charge to him

I appreciate how my issue was resolved. They were quick and courteous.

I have a new 2022 GV70. I use to take my car to the Hyundai dealer on ***** Rd; due to that location no longer having **************** I have to take my car to the *************** center on ******************************************************************. This place is a joke. The only other location is approx. 2 hours away in ******** **. It took me almost 2 weeks to get an appointment (I call every other day, left sever message with the receptionist and still no return call). When I was transferred to the service center, no one ever picked up the phone, hence I had to leave a message with the receptionist. So to get my scheduled appointment, I had to physically visit the facility. I had my appointment on Saturday, 8/13. They were to change my oil, rotate my tires and an all point inspection. I can only assume they completed the tasks. I did not get a new sticker on my window (the reminder oil change/mileage sticker was there), on Monday, the light for my windshield fluid came on. I thought they top off your fluids when completing an oil change. This is a 2022 vehicle. I've had nothing but trouble with the service centers since I purchased the vehicle. I wish I had another facility closer to visit. You would think because of where the service center is located (**********), it would be a suitable place.

Thank you for the feedback, I apologize for the lack of follow up from the service ***** the remodel has everybody displaced and has become an issue, please in the future if the receptionist can not get you to service because they are all busy please ask her to give it to the service director and he will get back to you.