This Business Is Not BBB Accredited



(513) 830-8426


61 years in business
12105 Omniplex Court
Cincinnati, OH 45240-1282
Fax Numbers
  • (513) 830-8431
Additional Phone Numbers
  • (877) 316-1632
BBB File Opened: 08/05/2010
Business Started: 01/01/1956
Business Incorporated: 01/01/1956 in VA
Type of Entity
Business Management
  • Mr. Thomas J. Folliard, CEO
  • Judah Herman, President
Contact Information
  • Principal: Mr. Thomas J. Folliard, CEO
  • Principal: Judah Herman, President
Business Category
  • Auto Dealers - New Cars
  • Auto Dealers - Used Cars

Alternate Business Names
  • CarMax Auto Superstores, Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


Government Action

FTC v CarMax
On December 14, 2016 the Federal Trade Commission filed a complaint against CarMax, Inc. Charges filed allege the business has violated provisions of the... Read More


This business offers new and used auto dealership services.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Complaints against this business are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.




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