Customer ReviewsforThe Procter & Gamble Company
41 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Brittany M
1 star02/12/2024
Oral-B is operating with fraudulent customer service policies! I just placed an order for a $200 Oral-B toothbrush and realized the ***** *** option had my old shipping address pre-filled. I immediately called Oral B Support to give them my new shipping address and was inexplicably told they "can't edit or cancel orders after they are placed." Just think about this for a moment. Have you ever encountered a customer service department that claims it has zero ability to manage customer orders? I'm shocked they're selling direct to consumers without basic account tools to serve their customers. Their solution was to pass me off to *** and request a redirect on my delivery, which has never worked in the past with other companies, as *** always passes me back to the seller. Oral B takes zero ownership of the variety of issues created by their exploitive policies and stunning lack of operational infrastructure, if that's even truthful. Given their disdain for their customers, I asked Oral B to refund me. Their solution? *If* I receive the delivery, I have to prep a return shipment with a list of EIGHT items, including the "original UPC," a receipt I need to print out with the purchase price circled on it (lol), and a piece of paper with my name, address, phone number, DOB (huh?), and reason for dissatisfaction which I've already expressed to them. The shipping fee is at my expense, and I'm reading from other reviewers it will take 9+ weeks to receive a refund *if* it's approved. Even worse, refunds aren't sent to your original payment method, but instead as a prepaid debit card from some unknown bank. Oral B, this couldn't be a more convoluted and hostile way to treat the customers who fund your paychecks. To resolve this complaint, I expect a refund to my original payment method in a timely manner. My order hasn't even shipped yet so this shouldn't be a problem! Get it together and start doing right by people!Review from Bonnie M.
1 star02/10/2024
Poor products! Makes me allergic. They support the ** **** ****Review from David L
1 star01/10/2024
Febreze is a bad product because you can never get the entire contents to spray from the can. We are down to 2 spray cans of the product and don't plan to buy anymore. One can is one quarter full and the other one half full and both impossible to spray contents. Proctor & Gamble should offer a recall or a free fix or redesign the can. I complained once before only to receive coupons to buy more of the unacceptable product.Review from Crystal G
1 star10/24/2023
Don't participate their so-called rewards program!! THEY WILL REJECT YOUR RECEIPTS USING ALL KINDS OF EXCUSES!Review from Hillary S
1 star10/14/2023
I hope you read this BEFORE making a purchase!!! Oral B is a SHAM! I wish I could give ZERO stars! PLEASE DON'T WASTE YOUR TIME DOING BUSINESS WITH THIS COMPANY because if you EVER have a PROBLEM, THEY WILL NOT RESOLVE IT PROPERLY NOR PROMPTLY! To keep it short, they DO NOT cancel erroneous orders even when you notify them of it before anything has been processed or shipped. But they DO cancel orders that you intended to place and want to be processed and say that the system does those cancellations automatically and they can't do anything about it and they don't know WHY the system does that...HUH??? Their business practices don't make ANY sense and do not line up with the way the majority of online retailers operate today. Not to mention, and this is the BIGGEST PROBLEM, they DO NOT want to refund your money back to your original payment method. They send you a prepaid card by some no-name company that DOES NOT WORK (****************e Banks)!!! If I pay you with REAL money from my account, I EXPECT a reversal of that money to be returned to my account. This has been an issue since JULY 2023 and the issue is STILL NOT fully resolved! I have disputed the charges and this total process has been a NIGHTMARE!!! Save yourself the trouble and DON'T BUY DIRECTLY FROM THEM!!! If you like their products, get them from a third-party seller, ******, ********, ******, or SOMEWHERE ELSE!!! ANYWHERE BUT FROM THEM DIRECTLY!!! You will be so much better off!!!Review from UTKARSHKUMAR P
1 star09/27/2023
I have purchased 2 electric toothbrush from ****** which I was defective. I wasnt able to return for under oral-b 60 day return guarantee because it was over 60 day since purchased and I have never opened the box within those days. Just because of that oral-b allowed me to return on special request even though it was over 60 days. Only problem was I had to ship return my items on my own expenses which they have promised to give me reimburse together with **** credit. After all this process its been almost 4 months my item is already delivered to oral- b center but they are not giving me any update on my case which it seems fraud to me.Review from Rebecca P
1 star09/19/2023
Don't fall for the rebates printed on your grocery receipts as they do not give the details. The P&G offer said to qualify $40 purchase between specific dates to qualify but did not state that it had to be made in one purchase on one receipt. I made several purchases during the time frame given and had several receipts and it was denied. Impossible to contact P & G company as I was given to incorrect departments multiple times and hung up on as well. I won't bother with filing a complaint with the BBB as it they never respond as I have filed a complaint on ***** with proof and never heard from them. A total waste of time and money!Review from Georgia S
1 star08/24/2023
I purchased a tube of Crest toothpaste and the tube had more air than product!! I noticed when I first opened a big air bubble came out. Then ever time I used the toothpaste air would come out and then toothpaste would spurt out!! I know how long my toothbrush would last and whats left after using the tube is ridiculously not right! I would say more than 1/2 of the tube was air! Stop ripping the people like me off and fill the tubes up with product!! I shouldve taken it back when the air bubble came out first thing but didnt! ! Not realizing the whole tube was full of air. I would like my money back!!Review from Roger M.
1 star08/03/2023
After having a problem with a can of Microban spray being full but not spraying and as such being a waste of money I called their "Questions or Comments?" number on the can. The person who answered took my complaint but what I received in the mail was not a coupon for a replacement can or a check but a debit card from something called northland.com/consumercare and a bank called ******* Banks, N.A. I followed the registration process and went to ****** and tried to use the amount on the debit card towards the purchase amount. I tried this four times on 2 different registers and the service desk person even came over and couldn't get it to work. I called P&G again and the person told me I had to call the card issuer so I called ...they didn't even have an option to speak to a person so I just kept pressing 0 over and over! Finally someone answered but it was so unintelligible I had to ask them twice to speak up! Finally what they told me was unbelievable!: if the amount is greater than the amount on the card you have to pay that first! Does that make any sense at all? I called P&G again but finally just hung up on them.Review from Alicia H
1 star06/27/2023
Stop with the deceptive packaging and sale practices during these times of INFLATION. I paid $6.00 for a bottle of Downy light OCEAN mist scent booster. To my dismay the bottle was half full. Im returning this item to ** for a refund.
Customer Review Rating
Average of 41 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.