This Business Is Not BBB Accredited

Improvements Catalog

Improvements Catalog

(800) 634-9484

Improvements Catalog

25 years in business
5566 West Chester Road
West Chester, OH 45069-2914
Additional Phone Numbers
  • (800) 642-2112
  • (216) 662-6553
Additional Email Addresses
  • custserv@improvementscatalog.com
BBB File Opened: 10/05/2007
Business Started: 01/01/1992
Business Incorporated: 07/03/2001 in OH
Type of Entity
Corporation
Business Management
  • Ms. Sharon Kives, Operations Manager
  • Ms. Sheila Howell, Vice President of Marketing
  • Mr. Charlie Pellenberg, Brand President
Business Category
  • Mail Order & Catalog Shopping
Alternate Business Names
  • Improvements
  • HSN Catalog Services, Inc.
Methods of Payment
  • Check, money order, Visa, MC, Amex, Discover
Refund & Exchange Policy: 
At Improvements, we're committed to providing products that perform as promised. If you're not happy with your purchase for any reason, let us know and we'll make it right. Simply return it within 90 days and we'll gladly replace it (providing the product is in stock) or refund your money (excluding S&H). The choice is yours.
In addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate.
Exceptions: Holiday merchandise returns will not be accepted after 30 days from the date of purchase.
Any products that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective. 
 

A+

Overview

This business offers home, garden and patio products via catalog and website.  

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Improvements Catalog

This Business Is Not BBB Accredited

Improvements Catalog

Customer Review Rating:

14%
14%
71%

Composite Score:

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