Business ProfileforFrontgate Catalog

Around March 3, 2024, I ordered the ******** ****** **** Bed in Queen size from the Frontgate website. I paid $3504.60 in total, which included delivery to the home (not assembly). A third-party delivery company delivered the item to me on Wednesday, April 10th. The delivery team unpacked all of the items and removed the boxes. The items (headboard, footboard, and rails) were fine, except there were no assembly instructions or hardware to assemble. The delivery crew confirmed there was nothing in the boxes. The crew left, and I contacted Frontgate by phone. The customer service associate was pleasant but stated that the hardware was unnecessary and everything I needed was on the bed. I highly doubted that, as this was a very heavy bed, but I asked for assembly instructions. Per my request, those were emailed to me promptly. However, once I received those, I did, in fact, find that hardware is necessary for assembly (bolts, washers, and pins—there should have been at least 8 included for assembly). Thus, I immediately contacted Frontgate back via phone and was told that "someone should be calling me" about arranging a separate delivery for the necessary hardware. That was six days ago. I have been sleeping on my couch because I cannot assemble this expensive bed. (I had removed my old bed prior to this delivery on the inaccurate assumption that such an expensive item would be properly delivered.) Today, April 16th, almost a week after delivery, I emailed Frontgate to inquire about the status of the hardware. Tina in Customer Service responded that there was no hardware necessary to assemble the bed. I emailed back that hardware was indeed necessary (sending a copy of the assembly directions that I emailed showing bolts, washers, pins, and a wrench that should have been included.) I received no response to that email, although it's been several hours. At this point, I have no idea if the hardware is coming and if this bed can ever be assembled.