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Find a Location

Fifth Third Bank has 1730 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Fifth Third Bank

      Fifth Third Center 38 Fountain Square Plaza Cincinnati, OH 45263-0001

      BBB Accredited Business
    • Fifth Third Bank

      PO BOX 630778 Cincinnati, OH 45263

      BBB Accredited Business
    • Fifth Third Bank

      3000 Henshaw Ave Cincinnati, OH 45225-1813

      BBB Accredited Business
    • Fifth Third Bank

      223 W Benson Street Cincinnati, OH 45215

      BBB Accredited Business
    • Fifth Third Bank

      10320 St. Rita Lane Cincinnati, OH 45215

      BBB Accredited Business

    Business ProfileforFifth Third Bank

    Bank
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
     
    Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Bureau of Consumer Financial Protection v. Fifth Third Bank

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

    On March 9, 2020 the Consumer Financial Protection Bureau (CFPB) filed a suit alleging Fifth Third took unauthorized actions, specifically: opening deposit accounts in consumers’ names; transferring funds from consumers’ existing accounts to new, improperly opened accounts; issuing credit cards; enrolling consumers in online-banking services; and opening lines of credit on consumers’ accounts. The actions are alleged to be a result of a "cross-sell" strategy to increase the total number of products and services the business provides to existing customers.

    The suit seeks to permanently enjoin the business from the actions listed in the suit, as well as rectify any issues with affected consumers and pay a civil financial penalty.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.1/5stars

    Average of 516 Customer Reviews

    Customer Complaints

    1,577 complaints closed in last 3 years

    531 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1928

    Years in Business: 101

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Fifth Third Bank in Cincinnati, OH offers personal and business banking and investment services with branch offices in 10 states as well as mortgage and other loan servicing nationwide.

    Business Details

    This is a multi-location business.

    Find a Location

    Fifth Third Bank has 1730 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Fifth Third Bank

        Fifth Third Center 38 Fountain Square Plaza Cincinnati, OH 45263-0001

        BBB Accredited Business
      • Fifth Third Bank

        PO BOX 630778 Cincinnati, OH 45263

        BBB Accredited Business
      • Fifth Third Bank

        3000 Henshaw Ave Cincinnati, OH 45225-1813

        BBB Accredited Business
      • Fifth Third Bank

        223 W Benson Street Cincinnati, OH 45215

        BBB Accredited Business
      • Fifth Third Bank

        10320 St. Rita Lane Cincinnati, OH 45215

        BBB Accredited Business
      Headquarters
      Fifth Third Center 38 Fountain Square Plaza, Cincinnati, OH 45263-0001
      BBB File Opened:
      1/1/1928
      Years in Business:
      101
      Business Started:
      1/1/1923
      Business Incorporated:
      8/3/1994
      Accredited Since:
      1/1/1928
      Type of Entity:
      Corporation
      Alternate Business Name
      • Fifth Third Mortgage
      • Fifth Third Leasing Company
      • Fifth Third Securities
      • 5/3 Bank
      • Kroger Master Card
      • UPP Solutions
      • Fifth-Third Real Estate
      Related Businesses
      Business Management
      • Ms. Lee Ferris, Retail Risk Manager
      • Mr. Timothy Elsbrock, Regional President
      • Mr. Lars Anderson, Executive Vice President
      • Mr. Mike Michael, Regional President
      • Mr. Tim Spence, Chairperson/CEO
      • Nicholas Akins, Director
      • Jamie Leonard, COO
      • Bryan Preston, CFO
      • Brennen Willingham, Treasurer
      Additional Contact Information

      Fax Numbers

      • (513) 744-8208
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1,577 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I opened a checking account with Fifth Third Bank on March 22,2024. I advise them I had a check to be deposited with them in few weeks. I was aware it take few days to clear. Came in to the branch in ****** ******* location off ******** **** **** at around March 28, 2024 to deposit 15k. The teller did not ask for the pay stub associated with the check, I ask the teller wouldn't she need the check stub to make a copy since it was for this amount. She advise no and just was too focus on me depositing 15k as though I shouldn't have this type of money. I felt racially profiled with this branch as I am sure many come in there with more than this amount. Later within 2 days of me setting my online account to monitor I was block. Called fraud dept and they advise due to the check of that amount being deposited with no pay stub they will need that copy. I than went into the branch in ****** and spoke with banking manager and I explain what happened. The branch manager was aware of what the teller has done and have not done anything to accommodate me for this inconvenience, no accountability for the action. The branch manager did advise to provide the pay stub which I did on Friday March 29, 2024. The documents were not sent until I called the branch office Monday to confirm if they sent the documents needed, thus prolonging the investigation status as the fraud department threaten to close my account. I called the ****** branch office again requesting the Branch to take accountability for what they did mistakenly, otherwise this will lead to legal action and they just brush it off as this was a joke and they advise they did all they can do. I am requesting for this branch to do their diligence in releasing the hold from my account and to provide me updated information instead of prolonging this investigation.
      Read More

      Customer Reviews

      516 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Gin P

      1 star

      04/18/2024

      Normally customer service is great but here recently it has gone downhill fast. They were fee-free with Allpoint ATMs but without any notice they decided to change that. 3 customer service representatives argue with me stating it changed but they couldn't say when. But their app and website still state Allpoint on their website. Shutting down account because of all of this

      Local BBB

      BBB Cincinnati

      BBB Reports On

      BBB reports on known marketplace practices.

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