For consumer groups, our speakers present information about key topics that are relevant for today's problems and issues. These include avoiding scams, protecting personal identity, and smart investing.
Businesses may use the BBB speakers to help address issues of business ethics, ways to promote customer trust, and general business operations that promote success.
If you have any questions, or know of a group of 25 or more people and would like to schedule a presentation, please contact the BBB Educational Foundation at (312) 245-2538.
Our principal speaker is Irv Capitel, a long-time employee of the BBB, who has represented the BBB to various groups and on TV programs. He has more than 11 years at the BBB, along with 47 years as a practicing attorney. Irv is an interesting speaker and will clearly present key issues to any organizational or business meeting. Contact Irv at (847) 634-6611 or email him at firstname.lastname@example.org.
Dennis Horton is well versed on the many issues that affect consumers and businesses as well as the marketplace in general; with a particular interest in scams that negatively impact senior citizens. He is the Director of the Rockford Regional Office for the Better Business Bureau serving Chicago and Northern Illinois.
Dennis has a background in media where he worked for 22 years in television as a reporter, producer, news anchor and News Director. Additionally, he hosted a live weekly call-in radio program discussing the topics of the day. Dennis and his team work with consumers and businesses in the nine counties in the area west of the Fox River to the Mississippi River and from the Wisconsin/Illinois border to Interstate 88. Dennis has been with the Better Business Bureau nearly 15 years.
Steve J. Bernas is President & CEO of Better Business Bureau serving Chicago and Northern Illinois, Inc. He has served as in this capacity for nine years. Steve is currently responsible for all day-to-day operations of the BBB including the Accredited Business Program which encourages qualified companies to support the BBB in their mission of advancing marketplace trust. Previously he was the Director of Operations for the BBB where he mediated thousands of consumer and business-to-business disputes.
Steve is actively involved with a variety of trade associations and helps in developing and executing programs that encourage and enable best practices in the marketplace. He is regularly seen on TV and quoted in newspapers and magazines on a variety of consumer issues. Steve received his B.S. from Loyola University of Chicago and serves on the Illinois Attorney General’s Automobile Advertising Review Committee as well as the Federal Trade Commission Consumer Fraud Task Force. He is on the Board of the FBI Citizens Academy Alumni Association and is also a past member of the Board of Advisors for Archbishop Quigley Seminary High School.
Thomas Johnson is Director of Public and Board Relations for the BBB. He speaks authoritatively on various consumer and business programs of the BBB. Tom previously served the City of Chicago for 15 years, the last eight as the Director of Business Development and Director of Communications for the City Treasurer's office. He is credited with building one of Chicago's most robust entrepreneurial networks with over 5,000 people attending the annual Business Entrepreneurial Expo, and thousands of annual attendees participating in events such as Elevator Pitch, On-Line Marketing, and Business Plan Contests. Tom also led communications efforts for the Office of Emergency Management and the Chicago Department of Transportation, which included Wacker Drive reconstruction. He worked as a general assignment reporter for NBC-5; a news anchor for WMAQ-Newsradio 670; and talk show host, producer and news anchor for WLS radio. He also served for seven years as the fill in-traffic anchor on the ABC-7 morning show.