BBB's Top Tips to Avoid Ticket Scams

July 24, 2017


Thomas Johnson,                                                              
Director of Public and Board Relations, 
BBB Serving Chicago & Northern Illinois, 312-245-2643                       

Judith Ruiz-Branch
PR & Community Outreach Coordinator
BBB Serving Chicago & Northern Illinois, 312-245-2516

 BBB's Top Tips to Avoid Ticket Scams

Chicago’s largest festival, Lollapalooza is coming to Grant park this weekend. With the festival lineup continuing through the fall with Riot Fest and others, Better Business Bureau is urging consumers to be aware of fake tickets, and the potential dangers of meeting fake sellers.

According to Steve Bernas, president and CEO of Better Business Bureau of Chicago and Northern Illinois, “Fake concert tickets have never been easier to manufacture, and whenever there's excitement about a special event, like Lollapalooza, there are counterfeiters who want to take advantage.”

Bernas adds, "Illegal ticket sellers know that fan fever can often cloud common sense and smart buying, people need to be careful so they are not ripped-off by bad guys selling fake tickets and poor quality, unlicensed merchandise."  

Recent incidents where buyers and sellers have encountered danger when making transactions at unsafe meeting places has only heightened concerns about dealing with untrustworthy sources.

Buyers should also remember that something can always go wrong during festivals and events. Just this weekend, tech glitches spelled disaster at a sold-out Pokemon Go Fest in Grant Park. Thousands of fans received a $20 face value refund but many got burned due to paying as much as $400 for tickets from scalpers and third-party vendors.

Better Business Bureau of Chicago and Northern Illinois urges consumers to remember these top tips when purchasing event tickets:

  • Purchase from the venue or trusted vendors (Check the BBB Database)
  • Consider your source
  • Check out the seller/broker
  • Know the refund policy
  • Use payment methods that come with protection
  • Be wary of advertisements

For more detailed information on avoiding ticket scams visit

Always report scammers. If you've been cheated, report the scam to authorities and the BBB Scam Tracker to warn others.

Search our databases anytime at no cost to find trustworthy businesses and valuable consumer information. Visit Follow us on FacebookTwitter or add us on Instagram.

For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2016, people turned to BBB more than 167 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at The Council of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico, as well as home to its national and international programs on dispute resolution, advertising review, and industry self-regulation. BBB Serving Chicago and Northern Illinois serves 19 counties in Illinois.