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          WindowWorks, Inc. has 1 locations, listed below.

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            Business ProfileforWindowWorks, Inc.

            Window Installation
            BBB accredited business

            Additional business information

            Advertising Review:

            BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

            On 5/19/2022, BBB contacted the business regarding a promotion that they were advertising on their website that stated:

            “1/2 Price Savings Event
            Get Our Price & Cut It In Half Plus NO Interest, NO Payments Until 2024
            1/2 Price Window Savings
            Need 8, Pay for 4 Need 12, Pay for 6 Need 16, Pay for 8 Plus NO Interest, NO Payments Until 2024”

            The BBB requested modification of their advertisement and/or substantiation to meet Section 14 of the BBB Code of Advertising which states (in part):

            14. “Free”
            14.1 An advertiser may use the word “free” in advertising whenever the advertiser is offering an unconditional gift. If receipt of the “free” product or service is conditional on a purchase:
            14.1.1 The advertiser must clearly and conspicuously disclose this condition with the “free” offer (not simply by placing an asterisk or symbol next to “free” and referring to the condition(s) in a footnote); and
            14.1.2 The advertiser must not have increased the normal price of the product or service to be purchased nor reduced its quantity or quality.
            14.2 The “free” offer should be temporary; otherwise, consumers may view it as a continuous combination offer, no part of which is free. Thus, where it would otherwise confuse consumers, a product or service must not be advertised with a “free” offer in a trade area for more than six (6) months in any 12 month period. At least thirty (30) days must elapse before another such offer is promoted in the same trade area.
            14.3 In a negotiated sale, no “free” offer of a product or service should be made where it would likely mislead consumers, such as where:
            14.3.1 The product or service to be purchased usually is sold at a price arrived through bargaining, rather than at a regular fixed price; or
            14.3.2 There may be a regular price but other material factors such as quantity, quality or size are arrived at through bargaining.
            14.4 Offers of “free” products or services which do not meet the provisions of this section may not be corrected by the substitution of such similar words such as “gift,” “given without charge,” “bonus,” “complimentary” or other words which can convey the impression to the consumer that a product or service is “free.”
            14.5 Because the consumer continually searches for the best buy and regards the offer of “free” products or services to be a special bargain, all such offers must be made with extreme care so as to avoid any possibility that consumers will be misled or deceived. Representative language frequently used in such offers includes:
            “Free”
            “Buy 1-Get-1 Free”
            “2-for-1 Sale”
            “50% off with Purchase of Two”
            “$1 Sale”
            “1/2 Off”
            “Gift with Purchase”
            Literally, of course, the advertiser is not offering anything “free” (for example, an unconditional gift), or 1/2 free or 2 for 1 when making such an offer, since the consumer is required to purchase a product or service in order to receive the “free” or “2 for 1” item.
            14.6 Whenever such an offer is made advertisers must make clear at the outset all the terms and conditions of the offer.

            As of 6/10/2022, after speaking with the business and getting a better understanding of their prices, the BBB finds that the business is meeting Section 14  of the BBB Code of Advertising. In addition, the business has removed the promotion from their website.

            See all additional business information

            At-a-glance

            Customer Reviews

            4.35/5stars

            Average of 85 Customer Reviews

            Customer Complaints

            26 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/2013

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            WindowWorks, Inc. is a window contractor that specializes in residential home projects. Located in Bolingbrook, IL, this company serves the Greater Chicago Area and surrounding suburbs. Services provided by this company includes windows, doors, and siding installation and service. They offer a wide selection of brands and styles to fit the need of a potential consumer. The company takes full responsibility every step of the way starting from the initial consultation to maintenance service years after the project is completed. Call WindowWorks today for an estimate and to learn about the products and services that they provide.

            Products & Services

            Windows, Sidings, Doors

            Business Details

            BBB File Opened:
            12/5/2012
            Years in Business:
            28
            Business Started:
            1/1/1996
            Business Started Locally:
            1/1/1996
            Business Incorporated:
            4/7/2008
            Accredited Since:
            2/1/2013
            Type of Entity:
            Corporation
            Number of Employees:
            70
            Alternate Business Name
            • Window Works, Inc.
            • Leaf Home Enhancements, LLC
            Business Management
            • Ms. Candice Mencke, Customer Relations Manager
            Contact Information

            Principal

            • Ms. Candice Mencke, Customer Relations Manager

            Customer Contact

            • Ms. Candice Mencke, Customer Relations Manager
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            26 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/24/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            Purchased windows, doors and a roof from window works and there was a warranty on the work and materials. Now that there has been a few issues with a comprised back patio door and leaks from the roof they have been bought out and the warranty was not purchased during the buyout because the work was done by a subsidiary company and not window works. We hired window works not the sub contractors.
            Read More

            Customer Reviews

            85 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Catherine S

            03/05/2024

            I purchased the windows and patio door. There was two issues with the install. One was after they put my window in one of my blinds did not go up and down. It was working fine before the install. I talked to them on the phone they were going to send someone to fix. I have since then sent 3 emails with no response. They are ignoring the issue. The second problem is that the patio door they used a crowbar to take out the old door and left a dent and damage to the frame. I sent pictures to them to make this right with no response. It is disappointing that they have not responded to the issues. Buyer beware - make sure to move blinds up and down with them taking pictures and take pictures of frames so you have proof of how it was before just in case there is an issue later.

            WindowWorks, Inc. Response

            03/06/2024

            We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at **********************************  

            Local BBB

            BBB of Chicago & Northern Illinois

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