Business ProfileforPella Replacement Windows & Doors of Chicago

On 5/25/23, I purchased a new door, door frame, and storm door from ********************* at Pella for $11,236.00. The door was incorrectly installed and had missing parts. Reported to ****, with no response received same day.On 9/6/23, I opened issue 724GWIQSS with customer service, seeking help. Between 9/6 and 9/19, I had trouble getting resolutions from **************************, and *****.On 9/19, 2 install techs were sent to the house to look at the reported issues, these included problems with the storm door lock, front door lock, threshold, ripped screen, and scratches on the main door.From 9/25 to 10/29, I continued to call and email for updates, requesting ****, the Manager, to call me, no call back from anyone. On 10/30, ***** reached out.From 10/30 to 12/22, I was informed that new parts were being ordered, and installation was scheduled for 12/22. on 12/22, the appointment at my home was unsuccessful. On 12/22, I emailed, 1/6/24, ***** responded, and we scheduled a new appointment for 2/12/24 we review all open items for install/repair and confirmed. On 2/14/24, **** arrived with the wrong parts and not all items needed to complete the job. 2/14/24, I made a request for resolution, to ********************************* , ***************************, ***********************, ************************* ,Pella Chicago ************* and ********************** Despite. I have yet to receive any communication or updates regarding the ongoing issues with the installation and repairs.I kindly request the following resolutions: The correct screen for my storm door. delivered to my home and a refund of 40% of my total cost ($4,494.40) considering the ongoing issues, damage to my main door that can not be repaired, inconvenience, and additional expenses incurred due given 6mos delay in install and repair.