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          Illinois Energy Windows & Siding, Inc. has 1 locations, listed below.

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            Business ProfileforIllinois Energy Windows & Siding, Inc.

            Window Installation
            BBB accredited business

            Additional business information

            Advertising Review:

            BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

            On 5/6/2022, BBB contacted the business regarding a promotion that they were advertising on their website and on Valpak Coupon Ads that stated:

            As of 5/25/2022, after speaking with the business and getting a better understanding of their prices, the BBB finds that the business is meeting Section 3 of the BBB Code of Advertising.

            "SPECIAL WINDOWS OFFER: Buy One, Get One 50% Off!"

            "SPRING SPECIAL 25% Off"

            The BBB requested modification of their advertisement and/or substantiation to meet Section 3 of the BBB Code of Advertising which states (in part):

            3. Comparison with own former selling price
            3.1 The former price must be the actual price at which the advertiser has openly and actively offered the product or service for sale, for a reasonably substantial period of time, in the recent, regular course of business, honestly and in good faith.
            3.2 Where the former price is genuine, the bargain being advertised is a true one.  If, on the other hand, the former price being advertised is not bona fide, the bargain being advertised is a false one. 
            3.2.1 For example, where an artificial, inflated price was established for the purpose of enabling the subsequent offer of a large reduction, the consumer is not receiving the usual value expected.  In such a case, the “reduced” price is, in reality, probably just the seller's regular price.
            3.3 Offering prices, as distinguished from actual former selling prices, may be used to deceptively imply a savings. In the event few or no sales were made at the advertised comparative price, the advertiser must make sure that the higher price does not exceed the advertiser's usual and customary retail markup for similar products or services.
            3.4 Descriptive terminology often used by advertisers includes: “regularly,” “was,” “you save $ _____,” and “originally.” If the word “originally” is used and the original price is not the last previous price, that fact must be clearly and conspicuously disclosed by stating the last previous price, or that intermediate markdowns may have taken place, for example, “originally $400, formerly $300, now $250,” “originally $400, intermediate markdowns taken, now $250.”

             

            See all additional business information

            At-a-glance

            Customer Reviews

            4.93/5stars

            Average of 162 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/7/2002

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Illinois Energy Windows & Siding, Inc. is a window, door, and siding contractor that specializes in energy saving products.  This company provides windows and doors, gutters and downspouts, insulation contracting, siding contracting, and provide energy saving solutions.

            Business Details

            BBB File Opened:
            2/7/2002
            Years in Business:
            22
            Business Started:
            2/7/2002
            Business Started Locally:
            2/7/2002
            Business Incorporated:
            2/7/2002
            Accredited Since:
            8/7/2002
            Type of Entity:
            Corporation
            Number of Employees:
            70
            Business Management
            • Mr. Brian Campbell, President
            • Ms. Jeannine Berg, Finance Manager
            Additional Contact Information

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/28/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I am filing a complaint in regards to a siding job that was done on my home.Workers used a hydraulic scaffolding system for part of the demo and wrapping of my siding. This system including drilling screws into my roof. I was not informed that this system was going to be used prior to the workers installing it on my house. I was not made aware of before hand that my roof was going to be touched by the company at all. My roof is approximately 5 1/2 years old.On July 10th, 2022 a representative from Illinois Energy came out to do a final walk thru of the job. I made him aware we were not happy about our roof being drilled into and asked for pictures of where the screws were placed into the roof. On July 12th, 2022 **** from Illinois Energy came out and took pictures of the roof. Told me the s**** holes were patched as they should be.On July 20th, 2022 I had a representative from our roofing company come out and take a look at the repaired holes. He did not agree they were sealed properly and a few days later provided me with a proposal (price) to fix the roof.On July 25th, 2022 I forwarded the proposal to Illinois Energy and stated they should be responsible for the cost of repair. On July 27th, 2022 *********************** from Illinois Energy called me about the roof and proposal. He did not agree to the proposal and accused the roof company of price gouging. He told me they could come and replace the roof shingles. I told him my warranty with my roof company would not be valid unless the roofing company did the repair work. He told me that warranties are usually only good for 1 year. Nate then told me he was trying to go above and beyond for me by offering to replace the shingles. When I told him the conversation was over, he came back with they would pay for half of the proposal. As far as I know, Illinois Energy is a siding, windows and door company. I do not know if they hold an Illinois roofing contractor license/number.
            Read More

            Customer Reviews

            162 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Karla H

            03/05/2024

            Illinois energy and their employees are very professional, friendly, and efficient. My first interaction with them was two young sales men who knocked on the front door. They left a brochure with information, were informative without being pushy or having me and didnt press me to make an immediate decision or say that all my neighbors were using them. I received a call a few days later to see if I was interested, so I set up an appointment for a consultation. **** came to the house, explained the company and product in detail, and what I would be getting with a purchase from their company. The door arrived sooner than expected, and the men who installed it were very professional, talked me through everything they were doing and made sure the entire door and frame was installed successfully while cleaning up everything afterwards. Illinois Energy made it a very easy decision to purchase my new sliding glass door. I was not pressured to make a purchase. I did not have to go to several stores to find the door I wanted or find the contractors to install the door. It comes with a lifetime warranty, which can be passed along to the next owner. I am extremely happy with my purchase, and would highly recommend their company! Love my new door!!

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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