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          Prime Time Window & Gutter Cleaning has 1 locations, listed below.

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            Business ProfileforPrime Time Window & Gutter Cleaning

            Window Cleaning
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.1/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            21 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/27/2017

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Prime Time Window & Gutter Cleaning offers the following services: Residential / Commercial Window Washing, Gutter Cleaning, Pressure Washing, and Holiday Light Hanging.

            Products & Services

            Window Cleaning, Gutter Cleaning, Power Washing, Commercial Cleaning

            Business Details

            BBB File Opened:
            8/4/2003
            Years in Business:
            21
            Business Started:
            3/18/2003
            Business Incorporated:
            2/11/2003
            Accredited Since:
            3/27/2017
            Type of Entity:
            Corporation
            Number of Employees:
            8
            Alternate Business Name
            • Prime Time Window & Gutter Cleaning, Inc.
            • Prime Time Window Cleaning, Inc.
            Hours of Operation

            Primary

            M:
            7:00 AM - 7:00 PM
            T:
            7:00 AM - 7:00 PM
            W:
            7:00 AM - 7:00 PM
            Th:
            7:00 AM - 7:00 PM
            F:
            7:00 AM - 7:00 PM
            Sa:
            7:00 AM - 7:00 PM
            Su:
            Closed
            Business Management
            • Mr. William Dron, President
            Contact Information

            Principal

            • Mr. William Dron, President

            Customer Contact

            • Mr. William Dron, President
            Additional Contact Information

            Fax Numbers

            • (847) 621-1368
              Primary Fax

            Phone Numbers

            Customer Complaints

            21 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/21/2024

            Complaint Type:
            Billing/Collection Issues
            Status:
            Resolved
            February 20, **** - Made an appointment for gutter cleaning for this date. Explained I would not be home until around noon. Appointment was scheduled for between 12:00 and 2:00pm. I left home around 9:30am and arrived back at exactly 11:40am. The crew had already been there although no notice, etc was left at my door nor anywhere else. Later that day I received an email stating an invoice was attached - but there was no attachment. It also said my credit card had been charged for $247.20. I did not authorize that payment nor was I asked at the time I made the appointment. I expected to be home to make payment. I did not expect my credit card to be charged without my permission. This charge was also almost $100 more than I was charged for the same service last year. When I complained I was told "extra" services had been performed. Again, I was not there to approve that. I should also note that the "invoice" email was received at 11:52am. After I called to complain and ask for an explanation - about 1:00pm - I then received another email from Primetime - time stamped 4:09pm - confirming an appointment for between 8:00am and 10:00am. Apparently they are trying to cover their behinds by confirming an fraudulent appointment five hours after it had already taken place. I did not approve this extra service, I did not authorize them to charge my credit card, I was not present to observe and approve the service. I have entered a dispute with my credit card company and will not authorize any payment until this is resolved. I consider using a credit card without permission or authorization a criminal act. If I have to I will file a police report.

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mary L

            11/21/2023

            I have reported this company for incessantly emailing and calling. Now they use blocked numbers. This is the worst company I have ever dealt with. They email blasts comments. They call constantly and keep calling - 8 times a day.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

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