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          Wilkins Hyundai & Mazda has 1 locations, listed below.

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            Business ProfileforWilkins Hyundai & Mazda

            New Car Dealers

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Wilkins Hyundai & Mazda is an auto dealer for Hyundai and Mazda vehicles. This dealership operates in the Elmhurst and western Chicago suburban area including Bensenville, Franklin Par, Addison, Lombard, Villa Park, Wheaton, Naperville, Bloomingdale, Oak Brook, Hinsdale, Willowbrook, Downers Grove, Berkeley, Bellwood, Oak Park, Elmwood Park, Berwyn, Cicero, Burbank, La Grange, Des Plaines, Elk Grove Village, Rosemont, O'Hare, and Schaumburg. This dealer also offers repair and service for all vehicles sold, Hyundai and Mazda service, it sells hybrid and new vehicles, and offers financing consulting and car loan application.

            Business Details

            BBB File Opened:
            7/6/2009
            Years in Business:
            40
            Business Started:
            6/27/1983
            Business Started Locally:
            6/27/1983
            Business Incorporated:
            10/19/1983
            Type of Entity:
            Corporation
            Alternate Business Name
            • Wilkins Mazda
            Hours of Operation

            Primary

            M:
            9:00 AM - 9:00 PM
            T:
            9:00 AM - 9:00 PM
            W:
            9:00 AM - 9:00 PM
            Th:
            9:00 AM - 9:00 PM
            F:
            9:00 AM - 9:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Tom Wilkins, President
            Contact Information

            Principal

            • Mr. Tom Wilkins, President
            Additional Contact Information

            Fax Numbers

            • (630) 832-5175
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/08/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unresolved
            On December 19th 2022 I financed a vehicle (2017 Hyundai ******) with Wilkins Hyundai located in ******** **. Within 2-3 days I felt jerking when accelerating from a stop standpoint. I called the service department to tell them what I was experiencing. I was told to bring it back & they will take a look at it. When I arrived a mechanic drove around with me in the parking lot and confirmed he felt the jerking as well. I was given a loaner car December 26th 2022 and was told they had to replace my transmission. I was advised to pay any payments I had on the vehicle on time while they were working on it. Weeks passed as I followed up and was told the parts for the vehicle is there but a special tool was required to install the parts which they did not have. Almost 2 months later, February I received a call from ****** (service advisor) saying my transmission was replaced & I can pick it up at no charge & return the loaner. I picked my vehicle up and started experiencing the same jerking. I called and told them what I was still feeling and was told by a service manager no its not doing it drive it around for a while and you will be good. A few weeks go by and I still felt jerking so I called & made an appointment to address the same issue on February 21st, I have an email with notes of the phone call and my appointment date March 13th. At the appointment I was told the car is in mint condition there is nothing wrong with it. I drove it with care and kept up with all the oil changes done at this location. On October 16th I was driving home from work when the jerking was at its worst and less than a mile from home I was trying to accelerate when my vehicle didnt move at all. I pulled over on the side of the road to restart the vehicle to see if that would help but it didnt move at all when in drive and pressing on the acceleration pedal. I had the vehicle towed to Wilkins Hyundai that night and missed work the next day due to transportation issues. Once the dealership opened the next morning I called and was told they havent gotten to it yet but they see it there and dont know when they can look at it. I told them Im pretty sure its the transmission and can I get a loaner to get to work the rest of the week. My new service advisor (***) said they have to diagnose it first and they dont have any loaners available. I expressed that I feel the service department *****, he hung up on me without acknowledging my concerns. On October 19th someone in the sales department said to pick up a loaner which I did and *** presented with a nasty, disrespectful attitude. I received a text October 30th saying my car is ready, all they have to do is reprogram the transmission. October 31st I received a text stating to pick up my vehicle and its a $500 deductible. I asked why do I have to pay a deductible if Ive been having transmission problems since the first week of purchasing the vehicle. I was told it was only part of the transmission that was fixed in February and this was a different failure. Even though I have evidence of complaining about the jerking when they attempted to fix it the first time and an email showing customer states that after transmission replacement its still shutting at low speeds the service department did not reason with me or show any concern in why I felt I should not be paying for this particular service. Also the car is still jerking til this day and my oil was bone dry a week after picking it up in October. I am getting my oil changed elsewhere from now on. I want a full refund of the $500 deductible and I would like to give the vehicle back and be relinquished from this contract.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jay S

            02/13/2024

            Parts ********** was very helpful! Had exactly what I needed!

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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