Customer ReviewsforJ. D. Byrider & CNAC(Car Now Acceptance Company)

I will never work with Byrider again! I just received a call from them and the guy says Hello *****. I say I think you have the wrong number. My name is ***** and he said,Is its not *********************?. ? I said,No, my name is *********************, so are you saying that they put the name ***** down as to label me a *****? He said, Let me look at the notes. *This verifies that they labeled me a *****!*He said, You have been a VIP for awhile nowI stopped him. I said,We will not be working with you guys ever again after we pay off car, especially since you think its professional to label customers as ****** in your notes and name call instead of using my real name! Then I hung up. ??????

This carlot take advantage of folks! Not only did they give me a car with a very bad break booster, but they are very unprofessional! Theyre rude (especially the manager ******** or whatever her name is). They dont care that they are putting your life in great danger but will harass you for your carnote, even when youre on time for every carnote! This company NEEDS to be closed down! They are liers, manipulators and dont keep their word on anything! Also, not to mention I havent had the car one year yet and the engine went out, they offered to tow it but put it on my credit, after promising me it would not. I called to speak with them about this and once again, they lied, acted as if they didnt tell me anything ( I provided a name which was *****) but the manager ******** was very nasty! They have TERRIBLE customer service! THEY NEED TO BE SHUT DOWN FOR GOOD!! P.s they dont deserve the one star but thats the only way I could leave the review.

I was in desperate need of a car I came in with full of questions as I should , test drove it , spoke on my concerns I was even honest and legit with ANYTHING they needed from me and they cheated me HARD ! its been less than 6 months since Ive had the car and its already been deemed unsafe to drive the frame is completely bad and was then that way when I got it it never came with a warning for anything theres no power in my left headlight, it stalled and wouldnt come on as of today , its stopped at stoplights, the suspension is bad, I pulled the vehicle report today it has 11 recalls , I did the diligence of reaching out to the attorney general office and supported documents I want my money back and this auto loan and car out of my name immediately! This is a horrible place and need to be shut down ASAP

They sold me a lemon the car started having transmission issue and I had the warranty for it that I paid extra for and took it to them multiple time for it to be fixed and told me there was nothing wrong with it each time this place is a scam dont ever get a car from them!

This place *****, they start calling and harassing for payment the morning that it is due. Void warranties without notice, will not fix vehicles, charge more than an auto shop if they do fix the issues that they already knew about when vehicle is sold to you. The list goes on and on.. . Do not buy from them! Its not worth all the hassle!

Paid the vehicle off early. The title was to be mailed to our current state. The envelope arrived to the post office NOT sealed. Due to their negligence we now have to pay to get a lost title when in all actuality the state law says the obligation for the lost title falls on the finance company and not **. Complete BS. We will never deal with CNAC or Byrider again!

What have a gotten myself into? A mess thats what I was in desperate need of a car so I go to my local Byrider the cars where all crappy but I settled on a 2009 GMC Arcadia it had over 160k miles but they assured me a new engine was put in I figured ok it has a brand new engine big enough for me and my family and what other choice did I have well I tell you I should have never signed first they charge over 3x what the car is then I had a problem with my bank and had to wait on a new card to be sent to be The rep was sooo rude saying the will repo the car the car may I add that I found out the first warm day we had that ac doesnt work which was not told to me at the time of test driving or signing so I get the money on my way to make the payment Boom the car breaks down on the high way I wasnt sure if the warranty so I ended up paying for the tow this was late Saturday they didnt open Monday and I explained what happen they fixed the car fast called the next day and s*** it was ready to be picked up I get a friend they call back 25 mins later said they will not release the car because I was behind a few days I explained I paid for a tow had to pay for rides I am out of money and get paid again this Friday they said it was nothing they could do even though I havent had the car for 30 ********* needed a new alternator and the trouble and money I had to spend on transportation even though I have a brand new car they dont care about customers and are participating in predatory lending setting the customer up to fail they take advantage of customers with lower credit scores and treat you like you are a criminal because of it price gouging cars not making sure they are in good condition before putting them out to sale then in such a hurry to repo you n put a negative **** on you credit any one who has completely their loan from start to finish I commend you if I have to go threw another 3 years of this idk what I will do

I bought a car from the Tyler ******** with very slim inventory like six cars to choose from. Ended up with a **** escape with abs system lights on that they promised to fix, I have had the car for four months now and still not fixed because they cannot give me a loaner car. Service *****, nobody wants anything to do with you if you have problems. I do not recommend anyone buying a car from them it's a ridiculous place that claims things they cannot hold up to. Oil changes are Monday thru Friday 7:30-9am! People are at work trying to pay for their cars under crappy circumstances! CNAC and Byryder y'all are crooks!!

HORRIBLE CUSTOMER SERVICE!! Every time I call the old grumpy man gave me a hard time. I really dont understand why he still works there. They simply dont care about their customers. I didnt even have my car for a year and the A/C didnt work the car needed a whole new engine, battery and many more things I cant think of how you say them. Then the bank is sooo inconsiderate they didnt even care repeatedly told me if I didnt pay they are going to repo my car. Overall worst place to get a car from.

my check engine light has been on they said they fixed it no they didnt how can i pass inspection