Business ProfileforItalian Citizenship Assistance Program

I paid ICAP a $120 fee for an initial consultation that was supposed to included unlimited follow up and questions. Many of my questions have gone unanswered, such as the best contact information for the consulate.Some basic questions, they refused to answer unless I paid for additional services, such as if the consulate would accept a short form document.Some of the information they have given has just been wrong, such as stating the consulate does not require the death certificates of the spouses to the Italian line. This would have delayed my citizenship application.Since I have not received the consultation services that I paid for and their information has been unreliable, I want a refund on this fee.The $300.15 charge was to find and acquire the birth certificates for both of my great great grandparents.I gave them a copy of ******* birth certificate, so their team did not have to do any research and could easily get the exact document.I pointed them towards a possible ********, but could not fully translate the registry entry.oTheir team did not even bother to translate the registry entry to realize that the mother listed was ********, not ****. So they requested the wrong document.oTheir team did no additional searching to find the correct document Their team put 0 effort to acquire these documents and did not even get the right one.Despite my repeated requests, no attempt has been made to check the registry or find the right document. Nor have they actually sent me either of the documents. They are holding on to them to extract additional fees.Since they did not acquire the documents that I actually needed, and their team did not make the slightest effort to find the correct documents, I want a refund on this charge. I believe that is fair. I paid them to spend time doing work and the produce documents I needed. They spent almost no time and did not produce the documents that I needed.