Business ProfileforVacations By Rail

Here's listing of significant complaints related to an ******* Train Tour Package we purchased at great personal expense - $7700+ (Invoice attached), for which we are seeking appropriate reimbursement: A. Exhausting Transfers: 1. Many Transfers were required from and to hotels, train stations and excursions, which were very time consuming (exceeding 1 hour@), anxiety producing, physically draining and costly. 2. Communications regarding transfers in Travel Documents (attached) were cryptic and confusing. When taking a "Gold ***** level "Tour", one should expect "no hassle", easy transfers, which not at all the case!B. "Gold ***** ****** were a significant disappointment, not worth the extra, highly promoted cost. 1. Most were more time consuming than other non "Gold ***** level hotels, being further away, requiring more time and effort making transfers. Also, because of their distant location, meal options were very limited and much more costly than non "Gold ***** level hotels. 2. Seldom staying at a Hotel more than 1 night, arriving early evening and leaving early the next morning for transfer shuttles, we were unable to use Hotel amenities.C. 3 of our 4 "Tour" Excursions were negatively impacted by weather, making late summer travel highly non-advisable, which should be noted pre-booking. The worse of which, the *********** "Adventure" involved wasting 8 hours riding on a bus with dew covered windows, down a very bumpy road in the rain, never able to see Denali nor much of anything.D. Train Travel was more a burden than benefit, including: 1. Many transfers, 2. Time delays, and 3. Needing to travel in packed School buses when the Train unable to complete travel. In the process: 4. I had a glass of OJ dumped on my lap, 5. A woman vomit in front of me, and 6. In tight quarters, unmasked passengers coughing raised Covid concerns, which I indeed later acquired. In summary, this "Tour Package" was very much oversold and a major disappointment - very costly!!