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          Smoke Day has 1 locations, listed below.

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            Business ProfileforSmoke Day

            Tobacco Store

            Current Alerts For This Business

            Alert:

            In December, 2022, the BBB investigated Smoke Day’s business practices. This investigation was prompted by a scam tracker request. The details of the scam allege the consumer had issues while shopping with Smoke day.

            Please visit the BBB's scam alert page to find the most updated information regarding Scams in IL found here

            After contacting the business several times, based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the Smoke Day's practice. 

             


            Additional business information

            Advertising Review:
            BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
             

            On 12/29/2022, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.

            The business advertised the following product on their website:

            https://www.smokeday.com/the-triple-daisy-duck-bong-9-beaker-design-bong.html

            THE TRIPLE DAISY DUCK BONG - 9" BEAKER DESIGN BONG

            $69.99

            $95.00

            The BBB Code of Advertising States:

            1. Basic Principles of the Code

            1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

            1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

            1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

            1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

             

            2. Comparative Price, Value and Savings Claims

            BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.

            2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:

            2.1.1 Their own former selling price;

            2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or

            2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).

            2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.

            2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.

            As of 1/18/2023, business has not responded to BBB emails or substantiated claims.
             

             
             

             

            See all additional business information

            At-a-glance

            Customer Reviews

            3.72/5stars

            Average of 32 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            1/10/2014
            Years in Business:
            7
            Business Started:
            4/1/2016
            Business Started Locally:
            4/1/2016
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mike Anderson
            Contact Information

            Principal

            • Mike Anderson

            Customer Contact

            • Mike Anderson

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/10/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            They messed up my order, then proceeded to tell me they would fix it, finally sent me my order after a month of me fighting with them. Then told me I would be getting a refund as well for the problem.i have the email of them telling me that and I had to pay in full for the pay in 4 because I never got the refund. They have been rude and confusing . Also they did not id check me for the purchase which you would need to be 21 or older to order.
            Read More

            Customer Reviews

            32 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John N

            5 stars

            12/11/2023

            SmokeDay was quick with my order. They were very prompt with shipping and customer service. Love, **********************.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

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