BBB Accredited Business Profile

American Sale - Lansing

American Sale - Lansing

(708) 633-7700

American Sale - Lansing

33 years in business
16955 Torrence Ave
Lansing, IL 60438-1013
Additional Phone Numbers
  • (708) 895-3600
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 06/24/2008
Business Started: 04/01/1984
Business Started Locally: 04/01/1984
Business Incorporated: 06/25/1960 in IL
Type of Entity
Business Management
  • Scott Nielsen, General Manager
  • Ms. Marcy Brandis, Marketing Manager
  • Mr. Robert Jones, President
  • Ms. Mary Sue Kempton
Business Category
  • Pool Contractors
  • Christmas Tree
  • Swimming Pools
  • Pool Cover Service
  • Pool Supplies
  • NAICS: All Other Specialty Trade Contractors
  • Billiard Supplies
  • Patio Furniture
  • Hot Tub Dealers
  • Christmas Lights

Products & Services
Patio Furniture, Above and Inground Swimming Pools, Hot Tubs, Swim Spas, Grills, Trampolines, Backyard Wooden Playset, Billiard Tables, Game Table, Christmas and Holiday decor
Service Area
We service the following area(s): South Suburbs (Southern Cook), Southwest Suburbs (Will, Grundy & Kendall), West Suburbs (Kane & DuPage)
Alternate Business Names
  • American Sales Corporation
Methods of Payment
  • Cash,Check, and all major credit cards 
Refund & Exchange Policy: 

In Store:
- American Sale wants to make sure you are satisfied with your purchase.
- American Sale reserves the right to accept or decline any return.
- You must keep your receipt as the receipt is necessary for all returns orcredits. The receipt is the responsibility of the customer as American Sale isunable to provide a copy of the receipt or duplicate copies. 
- All returns must be made within 15 days of purchase. We regret we are unableto give a refund on any seasonal merchandise after the 15th day of purchase.
- Returned merchandise must be in new condition and original packaging.
- All chemical sales are final.
- All Clearance item sales are final.
- All Display items are final sale and sold as is.
- Pool Liners cannot be removed from the original packaging, if so it cannot bereturned or exchanged.
- All sales on Christmas items are final as of December 16th.
- Exchanges or return for Halloween Costumes are not accepted after October1st.
- Delivery/Installation charges are not eligible for a refund after the service(s)has been completed.
- Some items have a Modified Return Policy notated on the receipt in additionto the in store return policy. The Modified Return Policy would be followed.
- Special Order item(s) are not eligible for return. All deposits (up to thefull amount of purchase) will not be refunded if an order is cancelled prior todelivery or pick up. Special Order items are noted on your receipt as itemnumber 900-001.

- Bring the product and receipt to any American Sale store within 15 days ofpurchase for credit or refund.
- Credit/Debit card returns can only be issued to the original card used forpurchase, otherwise a merchandise credit will be issued.
- Returns over $100 will be refunded entirely by company check within 15business days of the return date.
- Gift card or Merchandise credit purchase, refund would be issued asmerchandise credit.
- Taxes will be refunded at your local rate.
- Items returned without an invoice are subject to the approval of storemanagement and will be refunded to an American Sale gift card.
- Please contact American Sale Customer Service Department by Emailat or phone at 708-614-6552 with anyquestions or concerns regarding our return policy.

Online Orders:
- American Sale reserves the right to accept or decline any return.
- You must have the original order number as it is necessary for all returns orcredits.
- Returned merchandise must be in new condition and in original packaging.
- Pool Liners cannot be removed from the original packaging, if so it cannot bereturned or exchanged.
- All Closeout Pool Liner sales are final.
- Online purchases can be returned to an American Sale store location.
- All returns must be made within 15 days of receipt of merchandise.
- Online Halloween Costumes & Accessories: No returns will be acceptedafter October 1st. American Sale does not accept returns on hosiery or lingerietype items. 
-  If a return needs to be made due todamage, defect, or incorrect item shipped, please download our ReturnForm and follow the instructions on how to return the item. You may alsoemail, call 708-614-6552 for returnoptions, or visit one of our 9 store locations.  Please note that allrefunds must be processed through our Internet Department; our stores cannotprocess refunds for online orders. Stores can process an even product exchange. 
- We do not accept returns on any International orders. 
- If an exchange is requested due to damage, defect, or incorrect item shipped,please download our Return Form and follow the instructions on how toreturn the item. You may also contact usat or call 708-614-6552. Exchanges are processed using standard shipping methods.

Return Methods: 
- Return the product in the original packaging to our return center within 15days of receipt of product. Include the invoice with the returned product andcircle the items(s) you are returning. Customer Service will notify you viae-mail or phone when we have received and processed the return for credit toyour credit card or Pay Pal account. Please allow 10 - 15 business days for thecredit or refund to appear on your billing statement.
- If item needs to be returned without damage, defect, or incorrect item shipped,the return mailing address is as follows. Buyer would assume all shippingcosts. Return shipment charges would not be incurred by American Sale. Do notreturn items COD as these returns would not be accepted. For your protection,we recommend that you use UPS, Fed Ex, or Insured Parcel Post for your return.
- Occasionally, a refund may take longer than usual to process.  Typicallythe refund time period  includes the transit time for American Sale toreceive your item, the time it takes for us to process your return, and thetime it takes to process your credit.  We will keep you apprised of thestatus of your refund. 

BBB Accreditation

BBB Accredited Since 01/01/1960

BBB has determined that American Sale - Lansing meets Standards of BBB Accreditation, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. 1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. 1. Fulfill contracts signed and agreements reached.
  3. 3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. 4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. 5. In its relationship with BBB:
    1. 1. meet all applicable standards within this Code of Business Practices
    2. 2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. 3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. 4. complete the required application and pay all monetary obligations to BBB in a timely manner
An accredited business or organization agrees to:
  1. 1. Follow federal, state/provincial and local advertising laws.
  2. 2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. 3. Adhere to applicable BBB industry codes of advertising.
  4. 4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. 5. Use the BBB name and logos in accordance with BBB policy.
  6. 6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means
An accredited business or organization agrees to:
  1. 1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. 2. Ensure that any written materials are readily available, clear, accurate and complete.
An accredited business or organization agrees to:
  1. 1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  2. 2. Clearly disclose to customers:
    1. 1. direct and effective means to contact the business
    2. 2. terms of any written contract
    3. 3. any guarantees or warranties accompanying a product
    4. 4. any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
    5. 5. the business' return/refund policy
    6. 6. any recurring commitment into which the customer may be entering, including information on how future billing will occur
    7. 7. total cost of the transaction, including tax, shipping and handling, and other related charges
  3. 3. If selling products or providing services on Web sites or via other electronic means:
    1. 1. provide any required product labeling information
    2. 2. disclose the nature and terms of shipping, including any known delays or shortages of stock
    3. 3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. 4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. 1. Fulfill contracts signed and agreements reached.
  2. 2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. 1. Promptly respond to all complaints forwarded by BBB by:
    1. 1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. 2. Providing BBB with a response that BBB determines:
      1. 1. is professional,
      2. 2. addresses all of the issues raised by the complainant,
      3. 3. includes appropriate evidence and documents supporting the business' position, and
      4. 4. explains why any relief sought by the complainant cannot or should not be granted.
  2. 2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  3. 3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  4. 4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. 1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. 1. what information they collect,
    2. 2. with whom it is shared,
    3. 3. how it can be corrected,
    4. 4. how it is secured,
    5. 5. how policy changes will be communicated, and;
    6. 6. how to address concerns over misuse of personal data.
  2. 2. Secure Sensitive Data
    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
  3. 3. Honor Customer Preferences
    Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
An accredited business or organization agrees to:
  1. 1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards)  in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
  • Verifies the information presented in the application
  • May request additional information
  • May request proof of specific information on the application
After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards)..

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

American Sale - Lansing

American Sale - Lansing