BBB Accredited Business Profile

Craftjack, Inc.

Craftjack, Inc.

(866) 332-7134

Craftjack, Inc.

8 years in business
825 Chicago Ave
Evanston, IL 60202-2375
Additional Email Addresses
  • support@craftjack.com
  • chris.brown@craftjack.com
  • noah.mishkin@craftjack.com
BBB File Opened: 03/26/2009
Business Started: 12/01/2008
Business Started Locally: 12/01/2008
Business Incorporated: 12/22/2010 in IL
Type of Entity
Corporation
Business Management
  • Mr. Noah Mishkin, VP of Operations
  • Mr. Chris Brown, President
Business Category
  • Sales Lead Generation
  • NAICS: Data Processing, Hosting, and Related Services
  • Business & Trade Organizations
  • Internet Services
  • Internet Marketing Services

Products & Services
Residential home improvement and commercial construction leads.
Service Area
We service the following area(s): Near West Suburbs (Western Cook), North Suburbs (Lake & Northern Cook), South Suburbs (Southern Cook)
Methods of Payment
  • All major credit cards.
Refund & Exchange Policy: 
2. Pricing, Payment and Refund Terms

2.1. Upon Enrollment, we will initiate an account for you (your "Account") and debit your Credit Card in the agreed amount, which amount will constitute your Enrollment Deposit.  The Enrollment Deposit will be added to your Account balance.  The Enrollment Deposit, all amounts prepaid to your Account and all credits to your Account are non-refundable.

2.2. The purchase price of each Lead is based upon the type of Construction Services requested by a Consumer, as set forth in the pricing schedule on the Website. You will be notified of any changes to the pricing schedule not less than seven (7) days prior to the effective date of any such change.  Upon Enrollment, you will select the maximum dollar value of Leads that you agree to purchase each month ("Monthly Lead Budget").  You may change your Monthly Lead Budget by modifying your Account.  We will automatically provide you with Leads up to the dollar value established by you from time to time.  To ensure that all funds in your account are used to purchase leads, you agree and authorize us, in our sole discretion, to provide leads for you with a value up to twenty dollars ($71) in excess of your Monthly Lead Budget. We may periodically provide discounts and incentive programs to you, the terms of which shall be limited to that particular discount or incentive program which shall not otherwise modify the terms of these Terms and Conditions.

2.3. We will issue an invoice to you whenever your outstanding balance due on your Account exceeds Twenty Dollars ($20.00) or, in our sole discretion, some higher amount for which you shall from time to time qualify based upon your good payment history.  We will also issue an invoice to you when you begin any month with a balance due.  You can access an electronic statement of your Account through the Website. Past due balances will be subject to a late charge of Nine Dollars ($9.00) plus two percent (2%) per month or the maximum amount permitted by law.  In addition, each returned payment shall incur a twenty dollar ($20.00) fee.  We may turn over a past-due account to a third-party collection agent or counsel and file a report with credit rating agencies.

2.4. We have no obligation to provide you with a refund or credit for any Leads, whether or not a Consumer elects to use your Construction Services.  In our sole discretion, we may issue a credit to your Account, if:

2.4.1. You receive one or more Leads in the wrong Construction Service category, provided, however, we may adjust the purchase price in lieu of providing a credit;

2.4.2. You receive a Lead with a non-working or incorrect phone number or incorrect email address or where the Consumer provided a false name; provided, however, we will not provide a credit if the Lead does not have the correct address but all other information is correct;

2.4.3. We determine that the Consumer never requested to be placed in contact with a contractor or sought information through us pertaining to Construction Services; and

2.4.4. Our system provided a Lead in error.

2.5. All credits to your account shall be issued at the Company's discretion, and only if requested within seventy-two (72) hours after delivery of notification of the Lead to you.  Any credit for a Lead shall be deducted from your unpaid invoice in an amount equal to the purchase price of the Lead for which the credit was requested. If the invoice for the lead for which you are requesting credit was already paid, then the credit shall be applied to the current open invoice. No credits will be issued as refunds for leads in which the invoice has already been paid.  Notwithstanding any credits to your Account, you acknowledge and agree that you are obligated to pay for all Leads provided by us and credits can only be applied to the future purchase of Leads.   By agreeing to these Terms and Conditions, you acknowledge and agree that you understand our refund and credit policy.  Any and all fees paid by you to us constitute an advertising fee and shall not be construed to be a referral commission dependent on your successful completion of Construction Services requested by a Consumer.  In the event a fee or payment is prohibited by law or violates any applicable law, it shall not be due or payable.

2.6. Lead Credits are issued to a CraftJack member at our discretion and cannot be transferred between accounts or between users. Lead Credits cannot be bartered, exchanged or sold. Lead Credits are a promotional offer and are not payment instruments. Lead Credits are issued without any exchange of money or value from you and you have no vested property right or interest in them. Lead Credits are provided on a promotional basis only, have no cash or other value  and cannot be redeemed for cash or its equivalents by themselves. We reserve the right to limit or cancel your Credits in our sole discretion if we determine that you have violated these Terms of Service, or if we terminate your account for any reason. Lead Credits are only valid during your CraftJack membership, and will expire upon membership termination.
BBB accredited business

A+

Overview

CraftJack is changing the way homeowners and home service providers connect and communicate. We build products that solve real problems and our focus is always on the experience of the end user. We help contractors generate more leads with fair and transparent pricing and provide them with solutions to better keep track of their leads and manage their business.

Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

M: 9:00 AM-5:00 PM
T: 9:00 AM-5:00 PM
W: 9:00 AM-5:00 PM
Th: 9:00 AM-5:00 PM
F: 9:00 AM-5:00 PM
S: Closed
Su: Closed
H: Closed

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Craftjack, Inc.

Craftjack, Inc.

BBB ACCREDITATION SINCE 06/01/2012

Customer Review Rating:

20%
73%

Composite Score: