Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          1st Home Improvement has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business Profilefor1st Home Improvement

            Roofing Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.43/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/5/2017

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            First Home Improvement, Inc. provides roofing, siding, gutters, windows, interior finishing, and water mitigation and restoration. 

            Products & Services

            Roofing

            Business Details

            BBB File Opened:
            11/28/2017
            Years in Business:
            6
            Business Started:
            8/25/2017
            Business Incorporated:
            8/25/2017
            Accredited Since:
            12/5/2017
            Type of Entity:
            Corporation
            Alternate Business Name
            • First Home Improvement, Inc.
            Hours of Operation

            Primary

            M:
            8:30 AM - 4:30 PM
            T:
            8:30 AM - 4:30 PM
            W:
            8:30 AM - 4:30 PM
            Th:
            8:30 AM - 4:30 PM
            F:
            8:30 AM - 4:30 PM
            Sa:
            By Appt. Only
            Su:
            Closed
            Business Management
            • Mr. Remon "Raymond" Souri, Owner
            • Ms. Brenda Souri, Administrator
            Contact Information

            Principal

            • Mr. Remon "Raymond" Souri, Owner

            Customer Contact

            • Ms. Brenda Souri, Administrator
            Additional Contact Information

            Fax Numbers

            • (847) 221-8551
              Primary Fax

            Industry Tip

            BBB Tip: Hire a trusted roofing contractor to repair, replace roof

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/20/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We got our roof replaced in August, 2022 and around end of 2023, we started having issues with our dryer taking long time so we inspected the attic to find black mold and deterioration of the plywood section that was replaced as part of the roof replacement and vents reattached. We got this vent inspected for repairs by our contractor and were told that the plywood where the ****** is located is moist and soft and that the issue is that the ****** coupling should have been installed by roofers from the outside drop in but has been screwed in from the inside of the attic and hence anyway the moist vent air will keep contacting the wood. Their representative came in once and old that the wood structurally is fine as it does not seem to be the case. We got call from another representative on Jan 18th that he and his boss would like to stop by and take a look at the roof and I have been following up since but not getting any response for the past month!
            Read More

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Yvonne P

            1 star

            09/16/2023

            We had a horrible experience !!!! They put on a new roof on our house I July *************************************************** our Master bedroom and master bathroom., the tape between the ceilings and outer walls were lifting . My husband contacted the owner ***** in January of this year and after several back and forths, and after threatening to call our lawyer in JULY we finally got them to take care of it !!!! I may also add they had to paint both rooms and did a horrific job of that too !!!! They definitely should not be in business ! There is so much more I could add !!!!!

            1st Home Improvement Response

            09/18/2023

            The homeowner had a roof replacement by our company back in 2022, their isnurance carrier had approved to replace the roof and rejected to replace the existing skylight on the dwelling property. We had highly recommended that they should replace it with a new one and ** had rejected due to the fact that they did not want to pay any extra money from their own pocket. Based on that we had replaced the roof and installed the flashing around their old skylight. Job was completed and ** was satisfied. However, this year we had received a phone call from ** regarding a leak from skylight that caused a small damage to the Master bedroom. Again we had recommended to them to replace the skylight and they insisted on rejecting to replace it. After several phone calls, and standing behind our professional workmanship, our company had decided to help the homeower and made an agreement with the husband to pay out from our company's own pocket for the new skylight (paid for material and labor) and replace the old one. In return, husband was supposed to take care of the Interior painting in the house. After the installation of the new skylight, we received another a phone call from the wife threatening to contact her attorney and insisting that we should do the interior work despite the agreement that we had made with her husband. In order to avoid that, we had sent a painter to take care of the interior paint. We had done our utmost to satisfy the ** and nothing was satisfying to the them, after all the expense that we had paid from our own pocket, ** posted the complaint on BBB website. Upon request, we do have a copy of the insurance carrier estimate that shows their rejection to replace the skylight. At this moment, we cannot help the homeowner any more...

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.