This Business Is Not BBB Accredited

Restaurant.com

Restaurant.com

(800) 979-8985

Restaurant.com

17 years in business
1500 W Shure Dr
Ste 200
Arlington Heights, IL 60004-1478
Fax Numbers
  • (847) 506-9685
Additional Email Addresses
  • info@restaurant.com
BBB File Opened: 07/24/2003
Business Started: 12/01/1999
Business Started Locally: 12/01/1999
Business Incorporated: 09/02/2004 in DE
Type of Entity
Corporation
Business Management
  • Mr. Bryan Gordon, Customer Service Manager
  • Mr. Adnan Adamji, Chief Information Officer
  • Mr. Kenneth Chessick, Chairman & Chief Executive Officer
  • Mr. Christopher Krohn, President & Chief Marketing Officer
  • Mr. Dan Ostrowski, Vice President & Chief Financial Officer
Business Category
  • Restaurants
  • Dining Club Plans
  • NAICS: Full-Service Restaurants

Additional Information
  • *CONSUMER ALERT* BBB is urging consumers to use caution when considering doing business with Restaurant.com per allegations made in complaints filed with the BBB serving Chicago and Northern Illinois. On October 5, 2015, the BBB contacted Restaura...
  • *CONSUMER ALERT*

    BBB is urging consumers to use caution when considering doing business with Restaurant.com per allegations made in complaints filed with the BBB serving Chicago and Northern Illinois.

    On October 5, 2015, the BBB contacted Restaurant.com to address several concerns regarding the company's marketplace practices.

    Specifically, BBB has received a significant number of complaints alleging that the company sold coupons that were not able to be redeemed at restaurant locations, with several consumers also citing they were sold coupons for restaurants that were no longer in business by the date of attempted redemption.

    Consumer complaints also allege that the terms of purchase of a Restaurant.com coupon were left unclear.

    Per a review conducted on April 18, 2016, Restaurant.com failed to alleviate the allegations made by consumers as complaints continue to be submitted with the same allegations.

    If consumers have further questions or concerns, please contact the BBB serving Chicago and Northern Illinois at (312) 832-0500.

D+

Pattern of Complaint

A review of consumer complaints filed with the BBB of Chicago & Northern Illinois against Restaurant.com delineates a pattern of consumer allegations. 

In the complaints, consumers claim that the coupons they purchased were unable to be redeemed at restaurants, many stating that restaurant employees indicated they had either terminated their relationship with Restaurant.com or that they never entered into one to begin with.

On October 5, 2015 a... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Restaurant.com include:

  • Failure to respond to 1 complaint(s) filed against business
  • 8 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Restaurant.com

This Business Is Not BBB Accredited

Restaurant.com

Customer Review Rating:

92%

Composite Score: