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Find a Location

McNally's Heating & Cooling has 1 locations, listed below.

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    Business ProfileforMcNally's Heating & Cooling

    Residential Air Conditioning Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/27/2017

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    McNally's Heating and Cooling is an HVAC installation and repair company that provides central air and heating. 

    Products & Services

    This business also offers installation of furnaces, air conditioning, boilers, commercial roof top AC units, light commercial and residential construction, sheet metal, humidifiers, air cleaners, and ultraviolet light air purifiers, and repair or maintenance of these services and products.

    Business Details

    Location of This Business
    3491 Swenson Ave, Saint Charles, IL 60174-3449
    BBB File Opened:
    6/4/2013
    Years in Business:
    11
    Business Started:
    6/20/2012
    Business Started Locally:
    6/20/2012
    Business Incorporated:
    8/1/2013
    Accredited Since:
    10/27/2017
    Type of Entity:
    Corporation
    Alternate Business Name
    • McNally's Heating & Cooling, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 7:00 PM
    T:
    8:00 AM - 7:00 PM
    W:
    8:00 AM - 7:00 PM
    Th:
    8:00 AM - 7:00 PM
    F:
    8:00 AM - 7:00 PM
    Sa:
    8:00 AM - 7:00 PM
    Su:
    8:00 AM - 7:00 PM
    Business Management
    • Mr. Brian McNally, Owner
    Contact Information

    Principal

    • Mr. Brian McNally, Owner

    Customer Contact

    • Mr. Brian McNally, Owner
    • Ms. Meagan Nichols, Office Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/06/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Got a new A/C and humidifier on 5/3. Shortly after install, we noticed it was not working and unit was leaking in basement on floor. We called for emergency technician and they came out on 6/5. The technician told me he felt oily substance by unit meaning it had a leak in freon. He went outside and did a test and it was fine. Confused, he said he was going to explore more. He never addressed the oily substance and said the outside unit was too dirtly and clogging unit. I told him it was 32 days old. He then realized it was thier new unit and said he would clean it and we had too much pollen. After cleaning it, temperature never went down and after numerous calls to argue, we had someone come out on 6/8 to find the new A/C had a broken piece. The previous technician lied about dirtly unit and did not address oil. On 7/5, we noticed unit ran all day and temperature in home was 5 degrees above set temperature. I called and GM keeps telling me they stand by their products and install.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

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